written by on 29/08/2011
We went to the Cafe this morning and ordered two hot chocolates and a coffee and a cake. The lady who served us said very abruptly "you will have to wait 5-10 minutes for the hot drinks". We sat down and came back 5 minutes later to find that the drinks had been waiting getting cold. The whole atmosphere was that the staff were doing us a great favour to serve us. A very unpleasant experience. Such a shame as a lovely park is spoilt by the poor customer service in the coffee shop.
Ctrisk's Comment
Written on: 16/09/2011
We are so so sorry to hear of your bad experience. I would like to think that this event was a one-off. We are fortunate to be very popular so on busy days in the Summer holiday our staff can be stretched although this is absolutely not an excuse and the service you received is definitely not acceptable.
Customer service is something we consider to be of the highest importance and we often arrange for our staff to visit other catering establishments to recognise good and poor customer service. Perhaps you could let us have your details and we could get in touch to offer you lunch or tea and a chance to try us out again.