written by Nibethanxd on 26/06/2023
I can’t thank DFH enough for helping me when I needed them the most, they are the most understanding debt company ever!! I never missed a payment because of their continuous support and dedication to helping me!, when I was unable to pay a certain amount they lowered my monthly cost to suit me and also then increased when I was able to pay more to clear my debt they helped me to do that also. When I was suffering from mental health they supported me and offered a review and supported me through this also. This company goes above and beyond for their customers. I am now debt free 3 years on and I had no concerns or worries.
written by mandoki.richard on 16/01/2023
Great, friendly team. They just helped me to get rid all of my debts. They offered me one single affordable payment/month. Very quick process. I highly recommend to every one who has financial problems. They are so experienced on their job, no time waste no money waste. Fees are included in monthly payments. They contact all my creditors, and lenders let them know. They handle everything. My part is only follow my plan. And not to fall behind payments again. That's it job done. I'm very happy.
written by Honeybee2212 on 03/02/2022
At first I applied for a consolidation loan but was declined due to a bad credit history. I was then offered other options and put through to a financial adviser. He talked me through my budget and monthly spending and what would be left for my payment. It all seemed great until he explained how their fees work. So half of my payment would cover the fees for 6 months then they would reduce further . This was very high to me so I took some time to think about it. In the end I spoke to my partner and i chose to go through StepChange. Which are free and very helpful and said I would be debt free in 1 year. I called to cancel my plan with DFH. The financial adviser I spoke to previously was very abrupt and blunt with me and seemed like he couldn't wait to end the call. I felt quite angry that I had been told of this great service then felt let down once I explained I wanted to chose other options.
written by Reeree8383 on 24/11/2021
I was so nervous to ring at first but the initial contact was so lovely and made me feel at ease. Everytime I have phoned them they have been super nice and helpful my debts are now paid and the fee to DFH was reasonable each month. I even received a referral fee and when I overpaid they rang me and helped me get the money back.
written by Luciana126 on 23/09/2021
Ivery helpfull in every possible way i highly recommende for all how need help with their debts
written by Kaleigh218 on 13/09/2021
Long story short I have been mislead, lied to and they haven't stuck to agreements. I since starting have had non stop trouble sagas and harassment as well as errors on their part Asked me to pay an additional 50 per month ontop of 100 of my DMP. The total should be 150. Told me I'd need to sign before they can take the money. They sent the form to sign stating an additional 100!!!! (I got 8 emails demanding my signature) I refused to sign and they took money without a signature for anything. Disgraceful. I was manipulated into joining as I was promised no matter what I'd only have 1 on my case to talk to. That soon became 3 after joining and now it's the whole blooming place. I have health problems and I cant always keep up with too many people talking to me about finances which is why it was agreed 1 person initially. They couldn't even keep to that. They lie, they take without signatures and they do what they want without even considering what they are doing. They are Extortionate. They charge such a high monthly fee. Go payplan or elsewhere as they're free for the same and infact better service.
written by Gertz on 10/06/2021
Our plan has finally finished after 9 years where did that time go, when we applied we were apprehensive about taking it on we were not pressured but glad we did, DFH has been brilliant all through the 9 years with helpful staff and understanding, yes you have a fee to pay every month included in your payment, but they do all the work for you with creditors, i would highly recommend DFH to anyone who is in a mess with debts and just do not know what to do
written by on 29/04/2021
I rang DFH yesterday and spoke to a lovely, very helpful man who guided me down the right route for my debt solution. We agreed on a Debt Management Plan. Everything was explained in full to me. They were very kind and extremely helpful and listened to what I needed help with. Then gave me good advice and we agreed on the DMP. I am very grateful for their help.
written by Garner350 on 07/03/2021
At first phonecall they promised me that all extra interests would be stopped and that I will repay all in 3 years but after i signed paperwork and been with them by 8 months my debts are 1.500£ higher now! They did not care about minimum payments and same had been missed by them and I need to control it by myself! My repaying time is extended now. I can say that i drawn 640£. Totally crapp!
written by ChristyHedges on 18/02/2021
Feeling so relieved and smiley after my telephone conversation with a staff member today. I cannot recommend DHF and particularly this member of staff enough. Great customer service, efficient, and friendly. Everything was explained clearly and all my options were outlined. Big thank you!
written by Davist398 on 01/01/2021
Very, very professional. On the ball, know exactly what they're doing. Non judgemental want to help and certainly takes away the worry of being in debt. I would thoroughly recommend DFH. I thouht it was too good to be true, thought it might be a scam, so I checked with the FCA and they are pucker. I can't recommend DFH enough.
written by Cullen488 on 03/10/2020
I contacted DFH recently and I spoke with a very helpful and understanding young man. He was brilliant all the way through , step by step of the process of a debt management plan as this option was the best for my circumstances. I would urge anyone who is struggling with debt to speak to someone like him at DFH as I feel a weight has been lifted. Yes there is a small fee for this service however a small price to pay to have someone take care of all the uglier bits dealing with creditors. I felt incredibly embarrassed about my situation however if your like me constantly worrying and distracted from life because of debt give yourself a break and get in touch,Don’t struggle alone. So many thanks to the person I dealt with and the team at Dfh .
written by Michelle0107 on 30/09/2020
Very professional and supportive. The person I dealt with was thoughtful and caring about my situation talked me though everything so I could understand.put my mind at rest about the hole thing very happy with his support .i would definitely recommend to my friends and family as very one I have spoken to has been brilliant can not fault in any way
written by Nathaniellewis01 on 04/09/2020
I spoke to an excellent representative at DFH. He was incredibly reassuring, and he put me massively at ease within less than an hour of speaking with him, with a plan put into place too! He was compassionate and I was made to feel like I really understood my position, even staying behind late after his shift to help me finalise my action plan for my debt issues. If the rest of my future experience with DFH is as successful and easy as the first 24 hours, I will be a very happy man. I’d also just like to add that he is a true credit to the company, and I can’t thank him enough for his help!
written by rcCoyne198 on 02/09/2020
After struggling with my finances and lots of sleepless nights I received a call from Pat who was the kindest most understanding person. He helped me through the process and assured me this will all be sorted. He took the time with me and even had some lovely chats along the way. I can’t stress enough how lovely this guy this and I appreciate everything he has done for me. No more sleepless nights !!! Thanks
written by fzHealy1972 on 09/06/2020
DFH has been an absolute life saver when it came to managing my finances and making regular affordable payments. The customer team members are always understanding of changing circumstances and happy to help with any queries or issues. I'm happy that they have helped me clear all my debt in just over one year! Never had any issues with them and am so grateful for all their support.
written by Hamptonfs110 on 23/04/2020
I must say, to start with DFH were fantastic, and I am really sad that I cant bring myself to give a higher rating, but it would be wrong to give the wrong impression for other people struggling with debt. Initially DFH were perfect, they eradicated all my stress, any contact that was made by the creditors they asked me to screenshot it all and send to them, which I did and it was perfect, however I started to struggle paying my monthly amounts, so understandably they were starting to get more and more frustrated, anyway they agreed a more suitable payment and that was fine. To cut a long story short, I ended up paying off all my debt thanks to my wonderful parents, and this is where the issues really started, first I was told an initial settlement amount of around £4000 and requested I pay it now, once that was done I had a phone call a week or so later to say they hadn't added it correctly and I owe another £91 on top of the £4000 or so that I had paid off! I agreed to pay it, but I literally had £93 but because they were adamant they were right I agreed that I would pay it knowing it was payday in 11days or so. The next day, they called again, "Oh sorry there has been a mistake, you shouldn't have paid the £91 it was only £27" I was fine with this as they apologised and said I would be refunded in a couple of day! Well here I am a week later, still no refund, after a very frosty conversation with a member of the team basically telling me that there is a virus out there, did I not know. Whilst I appreciate that, I did have to tell this lady that actually, i'm well aware of that, I'm actually a nurse! She quickly stopped in her tracks there and said the refund has been processed and will be in my account in a couple of days. The laughable thing is, this debt management company owe me £64 yet take ages to pay it to me! Awful, Awful, Awful! Your basic error, has left a nurse with just £2 for 11 days, because you demanded the £91, which turned out completely wrong it was £27! I should have had £64 which would have been perfect for my last few days before payday! Thanks DFH, thanks a lot! Like I said at the start, it is a shame I have had to leave a review like this, because at the start they were wonderful. However, now! Not so much! If I were you, Avoid the lot of em! Goodbye DFH, and where is my refund!?
written by Fernandez186 on 22/04/2020
DFH were lovely to deal from beginning to end- coming up with an affordable solution with minimal fuss. From the moment I made contact with the team I knew I was in good hands. 305509²
written by Rebecca301034 on 17/03/2020
This literally changed my life! I was young and silly and got myself into quite a bit of debt and I was struggling to make payments and struggling to live with no money, debt and interest piling up! DFH saved me! They are so helpful and make you feel at ease and so much better like a weight has been lifted and you can breath again! They talk you through everything and give you all the information and advice on what’s the best solution, my best solution was a debt management plan and just under 3 years later I am now debt free, the time literally flies and I can now enjoy life again with no debt. DFH are there every step of the way they handle all letter and emails you receive they do it all for you and there by your side through it all good and bad! Any changes you have to your circumstances you just give them a call and they sort it! There has not been a point when I have been dissatisfied they have been amazing. And if anyone feels embarrassed or scared please don’t be this will change your life and help you! Call DFH! Thank you to the team for all you have done! I will never forget how you helped change my future!
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As rated by our community of reviewers
Mouseinthehouse21's Comment
Written on: 13/09/2021
Agreed that they mislead and lie