Incompetent & insensitive

Click here if this is your business
Capital Resolve - www.capitalresolve.com
★☆☆☆☆
1.0
From 5 reviews
0.0% of users recommend this

Guest's review of Capital Resolve - www.capitalresolve.com

“Incompetent and insensitive”

★☆☆☆☆

written by on 28/09/2015

Earlier this year a Case Worker assisted me to set up a Payment Plan which was agreed with Capital Resolve.
Despite making the payments on time, each month I have been harassed and threatened with legal action or Debt Recovery Officers.
How can a company be so incompetent thast they do not record payments made over their automated line, or taken by Direct Debit

My case worker explained at the time the agreement was set up that I have recently had a stroke and have been suffering from depression, however Capital Resolve take no notice of this and continue to cause me stress by harassament and threatening SMS messages, presumably automated.
Each time I ring andf confirm that the necessary payment has been madfe and the following month - yes, you guessed it - the exact same thing happens again

What a bunch of uncaring incompetents

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0