Finance Facility - www.thefinancefacility.com Review
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“Like many here I ended up paying a fee of £79 pound...”
★☆☆☆☆
written by duped999 on 13/01/2014
Like many here I ended up paying a fee of £79 pound because their operator only gave me partial information on the phone. When directly asked what my credit card details would be used for she replied that they would only be used to debit my account for 50p as a way of checking my identity. I was subsequently shocked to see £79 pound missing from my account.
On the phone I did agree to the terms and conditions but I did not notice this fee. Why did the operator not mention this to me? If there is a fee that is not mentioned on the phone this does not feel very transparent!
They also said that my compliant was not a common one, but given the huge number of people with the exact same compliant online I do not understand how this is true.
I think you should complain to the OFT, a critical mass of complaints will shut them down. Why not contact your local Member of Parliament - they would be pleased to stand up for you and make a name for themselves in the current political and financial climate. It will take everyone who has been treated like this to complain to make a difference though - so what are you waiting for?!
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Bromley53's Response to duped999's Review
Written on: 04/02/2014
As I was not expecting to make a payment my account had insufficient funds, this is part of their reply to e.mail:
In view of what you have said regarding your Bank, I must inform you that in the event we do receive anything from your Bank, or the payment cannot be taken, we are obliged to report you to the Police, SOCA, CIFAS and all other Government Fraud Prevention Agencies. This may have a serious detrimental effect on your ability to hold a Bank Account, let alone obtain any finance. Any costs we may incur in dealing with such are recoverable from you.
Duped999's reply to Bromley53's Comment
Written on: 06/02/2014
Complain to the Office of Fair Trading the Financial Ombudsmen service - do not pay, their threats are hot air. If anything like this got to court (which it wouldn't) there is ample evidence that they have did nothing to make their terms and conditions apparent even though they know hoards and hoards of people have complained about their subterfuge. The FOS will also have records to prove just how many people have been duped like this.
Lucyisabell91's reply to Bromley53's Comment
Written on: 06/03/2014
I have had the exact same experience and I mean a duplicate email threatening me with the police when I am the one with an overdrawn bank account curtusy of the finance facility. I am a young single parent whom at the time was in need of a fast way to fix cash flow problems this was in February this year ontill yesterday I knew nothing of the £79.95 fee as I thought that they were a direct loan company not a broker. I am outraged at the response of the customer care reps who only fob you off at every angle and then when they realise I'm not backing down threaten me with the police. Does anyone no what I should do as this has never happened to me I'm only 22 and have no idea about the laws which are in place to stop them please help !
Thank you
Babagull's Response to duped999's Review
Written on: 20/08/2014
go to police station and make police complain against them
Babagull's Response to duped999's Review
Written on: 19/08/2014
I made online enquiry about getting a personal loan. I received a call from a private number and I was told this is from finance facility. I was told that they will require my bank account details for a verification payment of £0.25 and this payment will returned to my account after 2 hours.
I check my bank and I found out that they actually took £79.95 from my account. I contacted bank and bank told me that since I gave them my details, the bank can’t do anything.
I made call to finance facility and they said that this is according to their term and conditions. I asked them why they did not mentioned me over the phone, there was no answer and they said that I will not get money back.
Shandy1882's Response to duped999's Review
Written on: 11/04/2014
I have had the same thing happen to me. The money had been taken from my account before I had finshed the call. I called the Finance Facility back to complain an they stated that they were entitled to charge as I had a preliminary offer for a loan. It did not matter that the loan they had arranged was a payday loan and no what I was looking for. I referred this to the FSO and they said under the terms they would provide a refund minus £5 administration costs. If at this point the company did not adhere to the terms and conditions then to refer back to them. I have now waited the 6 months and have attempted to contact the Finance Facility three times and have been un successful so far. I am not sure what the point of the FSO is if they allow such companies to use such underhand practices to exploit vulnerable people. Companies such as this have been referred to the FSO on numerous occasions but still there is no deterrent to make a fast buck. Stay well clear of this Company they are a complete rip off!!!
Kerianne11's reply to Shandy1882's Comment
Written on: 01/05/2014
You need to write to the refunds department
Po box 215 prescot L35 1WA that's the only way you will get a refund . Enclose a self addressed envelope and record the delivery . Also thy are allowed to keep £5 as there fee as this is all there entitled to !!