written by 1960McKnight on 17/01/2024
Basically no service at all and lost track of the meeting they've made. Tried to blame me for their mistake (forgot meeting they've arranged on WhatsApp and blaming me for not using app chat. Afterwards, no response in app chat too). Doesn't respect when we rejected profiles. App is unstable and buggy. Overall the salesperson tells you bigger story but in actual, it was lousy
written by Coyleab385 on 28/10/2023
I wish I had read all these reviews before paying money for the matchmaking service. It’s exactly what most of the bad reviews have mentioned. Worse service ever and I think they are like sham artists. I paid $5000 for 3 months of membership. All I get was them pushing a few profiles to my account and left it to me to communicate with those so called “potential” candidates. Even when I ain’t keen in those candidates, the staff will keep pushing me to date them. Worse still, the candidates they sent me falls under the category of what I told them I wanted. I kept asking them, what’s their selling point as they have no selling point. I said to them I could have easily created an account with most of the popular dating apps and get to know more people. They are just pushing you limited candidates from behind their computers and that’s it. And I am sure more of the profiles are recycled over and over again. Lastly, I highly suspected those people who chatted with you might be the staffs themselves. Because how it works is that by the 3rd month if you can’t find anyone, there goes your money. That’s the rule of the game. Worse investment and worse foresight on my part ever.
written by waykee3 on 26/06/2023
I put my contact details on their website for them to contact me and a lady called me almost instantly a few minutes later telling me that it is at an affordable price starting at $400 for 3 months (shortest duration) just for the membership itself. I told her it's too costly and she immediately say OK thank you bye.
written by citipack on 09/06/2023
i regretted i did not read the review here for Lovestruck and i have signed up the package. I am losing my money. i share the same view as 1974Rollins and kaiBartlett300. They went missing after i contacted them for my photo taken. The studios said will send the photo to them. Despite texting the consultant and no one response to my messages. i could not get back my 3 photos as i have signed up for the package and photo shot. Now i then notice they do not have a local contact number. It is an handphone and email address. I am cheated
written by Devone19 on 28/03/2023
Upon member paid up for membership, agency went missing in action. Nothing was arranged and when client pursue the matter to court then they called u. Untrusted agency with fake profile.
written by 1974Rollins on 07/03/2023
DON'T EVER SIGN A PACKAVE WITH THEM! THEY ARE SHAM! I signed up for a 3 months package on 4 Feb so my package should only end in May but today when I opened the application they have, I was no longer a member and was asked to pay to sign up again. They gave me a big discount when I first signed the package deal and I was pressurised into doing it. Later, they sent me only one super lousy profile but they seemed quite active. However, when I met them for the second time, the matchmaker told me that I look old in my selfies. She said that the guys they sent my profile to questioned if I was really my age because I looked older but when I asked several guys and friends elsewhere, they told me that I look younger than my age even in my selfies. Instead of telling me to retake my photos, they asked me to do a professional photoshoot with them at an apparent discount. I really heard that amount but after I paid, the price somehow went up so I had to add on more. The matchmaker didn't even give me a copy of the signed package contract for the photoshoot. After I went for the photoshoot and was sent the photos, they never once contacted me again and then I suddenly became a non-member shortly after. I felt that they made me do the photoshoot in order to recoup their losses when I first signed the contract. (To be honest, they even seemed suspicious when I entered their "office" because they don't even have a real office, only a few rooms on a level that apparently has a few companies within the same unit. I was always talked to at the lounge.) PLEASE DON'T EVER JOIN THEM IF YOU DON'T WANT TO LOSE YOUR MONEY AT ALL.
written by Calmperson on 27/02/2023
1) 100% to match people who you specified not interested in. Agent will go all means to hide their identity from you before the meet up. 2) Ignore your profile requests, strong belief that you have time to waste. And their sole value add to me is advance filtering. 3) Deploy random pictures as matches to fulfill package promise of 1 match per week. I faced 95% failure rate here as compared to 70% meetup rate from a free platform. Using exact same content. 4) 2 of my matches confessed they were harassed by agent to meet me, I was not their type in first place. Only sign up if you enjoy frequent blood pressure explosions.
written by Jlee369 on 19/07/2022
Do not sign up with this company! They informed me they verify all member’s personal tax information and income. They do not verify and everything they say is not true!! Be aware of this company!!! Do not sign up! You will lose all your money!
written by KaiBartlett300 on 19/07/2022
I really disappointed from their, I tried to explain to their so called personal matchmaker about the profile different feel stress and yet he/she still continue and I told him/her about the poor service he/she insist I reply instead of comfort me spending the money for all this. I try to msg the consultant and non reply, no one in the service give me any answer of my enquires. I really not using their service after that stressful and unprofessional from the matchmaker. Be alert
written by Neoneojames on 14/07/2022
They do nothing about it and ask me sign two month and bad service bad altitudes after payment and no follow up. They anyhow didn’t follow profile just sent and asking for enquires they did not reply. Tried to called the agency and they said they dun reply for days is normal. And yet no contact was given to provide explaination
written by McCullochcv198 on 09/04/2022
Lovestruck didnt honour their terms of agreement. I STRONGLY ADVICE THOSE WHO SEEKS TRUE LOVE TO FIND OTHER AGENCY INSTEAD. LOVESTRUCK asked me to sign a 1 year package but after receving the payment, they didnt even arrange any date. I have to make a police report with regards to lovestruck cheating me. I strongly advice those not to sign up with this agency unless u want to be cheated.
written by 41220 on 04/12/2020
At first when signing up, matchmaker told me a certain amount for profiling program. only other charges were when going for date at the office, to pay $15 for the drink. after almost one year of no matches, i asked what happened, and they say i have to pay booking fees to fix up dates. this is going back on their words, asking for more money in order to carry on with the program. besides that, they tried to make a charge on my credit card. i had to cancel my credit card for that. don't trust this company. director of the company in singapore is a chinese national, out to cheat people here.
written by Maria10000 on 16/01/2018
I registered for them for 1 months. No contact whatsoever with anyone when I receive lots of emails on other websites. Subscription was renewed automatically. I complained and asked for a refund for the second month but they refused. I then unsubscribed and deleted my account and yet they are still withdrawing money from my account even when I don't even have a profile. Do not subscribe with them!
written by Kaylyn360 on 10/01/2018
My friend signed up for over 6 months, they had over an hour consultation saying to understand her. In the end, send her matches that she already mentioned not her type. My friend ask for refund, they insist they are doing the right thing. They also claimed they have over 100,000 members in their database. Misleading considered crime in Singapore? Do not sign with them. warning.
written by Liam191 on 28/07/2016
Don't bother if you live outside London, a search of my area brought up less than a dozen profiles, only a handful of which had photos and there was no way of telling when they had last used the site. I would have left my profile up for a few days to see if anyone near me was active, but for some reason immediately after approving my photo my profile was deleted and I genuinely have no idea why - I wrote the same sort of stuff I always put in my profile which isn't even remotely contentious and has been accepted elsewhere. Still, in doing so they saved me a job, I guess. Apologies for the lack of details, but I can't review what I can't use, can I?
written by Yurem365 on 12/07/2016
And I hope she says yes so I can say I met the love of my life on Lovestruck! Great website, and can say that I don't think I could have met such an incredible woman anywhere else. Definitely the best website for sane, fun loving and professional people. Could not recommend it enough.
written by garymehmet23 on 07/06/2016
I was encouraged to try online dating by a friend, who had seen me struggling to pick myself up after a painful divorce. I really did not expect much and I was uncomfortable with the idea of online dating (yes, I am afraid I was ignorant and very small minded) I tried it and the experience was in a word, amazing. i met some lovely people- some I have to say, were very keen on making the magic happen- one even seemed to have a little check list that she was checking me against during our date (very unnerving).. But after 3 dates, I met 'miss right' (I have been told to keep this anonymous). The chemistry was there from the start and we were so compatible. funny thing was, this person did not show up in my list of suggested matches. but i showed up in hers and she contacted me and I responded. the humour was there, the genuine warmth and sincerity. I could not wait to meet her. WE had a great first date and have been together ever since After just over a year of dating, i proposed and on May 21st we married I honestly dont believe I would have met my wife if it had not been for Lovestruck And actually, after eventually admitting to having met my partner through online dating, I realised that many other people had considered it (or wished they had..) So, all in all, I am glad i tried online dating and my experience with Lovestruck truly helped me meet 'my other half'.. If you are considering trying online dating but are not sure if it is for you, I would say dont hold yourself back, try it, who knows maybe you will meet your other half.. Try Lovestruck
written by sunnyholidays222 on 18/09/2015
So many sites to choose from but this one is simple to use and good for London- i found that people were also very like me. It's not really complicated and it doesn't need to be time consuming to use for all those who are busy! I also just got engaged to the person i met on it! I have done a lot of sites and became sceptical but it really is about giving everything a try!
written by 440Peacock on 16/09/2015
In September 2014, I wrote Lovestruck customer service this email: "I've just cancelled my account. Please confirm to me that I will not be billed again. My subsription was set to expire in October 2014 anyway." The next day, they replied: "Hello there, Thanks for your email. Your renewal has been cancelled - no further payments will be taken. Best wishes, [name witheld]" I then gave the matter no more thought, as I took them at their word. That was my mistake. Now, reviewing my Paypal account, I see that they continued to charge me, £65, four times, on 15 Oct 2014, 15 Jan 2015, 15 April 2015 and 15 July 2015 -- effectively, they've taken £260. Have raised the matter with Paypal, which is supportive. Avoid. These people are lower than a snake in a wagon track.
written by bvMcKenzie1980 on 08/07/2015
Register for free but completely useless, After registration, you realize that a non-subscriber can neither send or read a message. And they don't let you know who's a subscriber or let you tell others that you are not a subscriber. So you don't know who can read messages and other people also don't know whether or not you are able to read their message. They just want you to register and help them fool people into paying money to subscribe. And even you subscribe because you really want to message someone you like, if s/he is a non-subscriber, they basically cannot read the message you sent, and that's why you will not get any response! So it's completely useless! Don't even waste your time on registering.
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As rated by our community of reviewers
Starryknightz's Response to Maria10000's Review
Written on: 26/02/2021
Go to officially make a complaint. Get this company to close down. Case will only investigate if enough people make an official complaint. Other clients also experience this same issue.