Shockingly bad service & returns policy.

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jonathanpdcox's review of Sapphires www.decks.co.uk

★☆☆☆☆

“Shockingly bad service and returns policy.”

Written on: 12/09/2013 by jonathanpdcox (1 review written)

If something you buy from decks breaks, your absolutely screwed. A shockingly bad returns policy and service.

We bought a trusted mixer from decks.co.uk in April worth £210 (Vestax VMC 004 XL) We had the same model for 4 years with not one problem. We have used it about 5 times for Djing at weddings and kept it in it's original packaging in between.

On Saturday whilst djing at a wedding the slide fader completely broke. It now allows 100% of signal from the left channels through whilst the fader is fully right. Also there is fuzz through the headphones on the cue nob.

We think it must have been a display model as the fader was slightly bent when we received it anyway.

Decks.co.uk will not send out a new mixer and will not pay for the postage for us to return it to them to get it fixed. We now have 3 weddings in 3 weeks and no mixer. Totally screwed.

Their answer: "If we send out new products to everything that was faulty we would be out of business".

So if a chef gets delivered some mouldy carrots, will the supplier say, "I can't have those back because we'll be out of pocket?"

Decks.co.uk should send out a new mixer, fix the broken mixer and get their money back from their supplier Vestax. The only people that are loosing out are their customers.

Shockingly bad service.

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