Less2Build Reviews - www.less2build.com

★★★★☆
3.7 / 5
71% of users recommend this
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  • Value For Money

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Latest Reviews

★☆☆☆☆

“Dreadful company, abysmal service. Avoid!”

Written on: 24/11/2017 by Daugherty312 (1 review written)

Ordered a steel lintel, it arrived damaged, so I refused delivery and the driver took it back. A couple of weeks later they re-delivered THE SAME LINTEL. Obviously, it was still damaged, so I sent it back again. I requested a chargeback on my Credit Card from my bank, which they agreed to do, but Less2Build subsequently challenged this, claiming that I had not returned the lintel, even though I had watched 'their driver' drive away with the lintel in 'their van'. Over two months later… Read Full Review

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★★★★★

“Excellent Service”

Written on: 25/07/2017 by Ashly306 (1 review written)

Less2Build are a great company to deal with, and we will definitely be using them again. Their expert knowledge of the product we ordered (Lintels) we found to be really helpful. Timely delivery of all items and with the placement of stress line Lintel, which was unexpected, the guys went the extra mile in customer service. They put other building material suppliers to shame. Would highly recommend!… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 05/07/2017 by veButler1979 (1 review written)

Avoid Avoid Avoid.... Ordered timber and postcrete on the Tuesday and I was told delivery would be on the Bristol run on Friday morning. I told the guy who took the order that i had to have the stuff for the weekend which i was told would not be a problem. Friday morning i rang to double check it was out, only to be told that it had not got on the lorry as they had prioritised other customers! I explained that i had to have the products for the weekend. I was told that there was nothing that… Read Full Review

Less2Build's Comment

Written on: 15/07/2017

Good Morning Mr Cooke,
Thank you for your review,All be it well fabricated .
The order placed was infact on a 3-5 working day delivery time frame,Which you agreed to at the time of placing your own order.
You did make contact to ask if you could have this faster to which we informed we where happy to try our best to do so.
2 days later when the goods had not made themselves to you you called the office demanding a refund ,
The recorded calls do sate our accounts promised to do this for you by the close of business that day,
At 15.43 on the same day you opened a goods not received case via Paypal (even though the agreed delivery time frame had not even been acheived ).
On Monday you called and spoke to a member of staff calling everyone who works at less2build and I quote from the recorded calls "Liars"
stating you did not open a paypal request until saturday ,which as you know is incorrect .
I am sorry the service you agreed to was not as fast as you would have liked but leaving inaccurate reviews is damaging and not as things should be done ,Just because you did not get your own way.
This seems to be a pattern in all the other business reviews you leave on Trust pilot AND OTHER REVIEW SITES!!.
Kind Regards
Less2build

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★☆☆☆☆

“Disgusting service including waiting 34 days for items...”

Written on: 31/05/2017 by MiahNoonan385 (1 review written)

Disgusting service including waiting 34 days for items ordered to arrive before giving up and cancelling the order, a further 3 weeks on and no refund has been received. Upon calling up to complain and request my money to be returned I was met with a barrage of abuse from 'manager' who behaved like a child and used extremely offensive language towards me… Read Full Review

Less2Build's Comment

Written on: 04/06/2017

And the telephone conversation is available for all to listen to.
You where intact abusive and very offensive,
Regards
Less2build

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★★★★★

“SPEED”

Written on: 25/05/2017

I tried for weeks to 6 Garden sleepers 2400x240x120mm Local depot (Half mile) in St.Albans. I'm told next week ; End of the week ,and by the week end, and we'll contact you. Less2build: Phoned Thursday similar price Delivered Tuesday 140+ miles, courteous driver. Well done, I'll visit you again. D.W… Read Full Review

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★★★★★

“Outstanding Friendly Service and Quality”

Written on: 16/05/2017 by M.M.M. (1 review written)

After a friendly, helpful and polite conversation on the telephone, I placed an order on monday afternoon, and was told delivery would be 5-7 days. Later that day I received an email to say items will be delivered next day!! What a service!! Excellent quality, very pleasant driver, Would definately recommend to everyone and will most definately use again. Value for money , Overall a Great service Thankyou… Read Full Review

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★★★★☆

“Friendly and helpful”

Written on: 12/05/2017 by Stanley300 (1 review written)

After reading a few critical reviews of this company I was a bit apprehensive about using them, but the prices were unbeatable locally so I went ahead with an order. Everything arrived as requested so I placed an order for the remainder of requirements. The first part arrived a few days before I was due to go on holiday so I contacted the company do defer the final deliver for a fortnight. Everything went to plan again, thanks to the cheery and helpful employee I spoke to… Read Full Review

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★★☆☆☆

“Disappointing Customer Service ”

Written on: 03/05/2017 by TWSCG (1 review written)

Order placed online and initially all seemed well. Unfortunately what was subsequently supplied to site was not what was ordered , you had taken upon yourselves to make a decision for us , not once were we contacted to make us aware of this and further emails and calls have brought no resolution. We have had to make do with incorrect items costing time and effort on site. It appears from our point of view that our concerns have been dismissed and there has been no wrong doing in your eyes you… Read Full Review

Less2Build's Response to TWSCG's Review

Written on: 10/05/2017

Good Morning ,
This does not seem like any thing we offer.
Can you confirm your order number for me so we can look further

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Twscg's reply to Less2Build's Comment

Written on: 10/05/2017

Order number was 100094753 -

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★★★★★

“Fantastic the best company I have used in a long time ”

Written on: 30/03/2017 by DanicaDickey91 (1 review written)

The best so helpful really reliable outstanding customer services well done to the team the drivers could not do more very very impressed… Read Full Review

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★★★★★

“Excellent price and free delivery”

Written on: 02/03/2017

Placed order for several single leaf lintels as prices were extremely competitive with free delivery.immediate response by email with delivery date parameters. Actual delivery was one day later than initially given but no problem as I was emailed to say delivery would be next day. True to word delivery was made, crew very obliging and placed items in secure area at back of house. Well pleased with the service. Will use again and recommend to friends… Read Full Review

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★★★★★

“Lintels/cavity closers”

Written on: 27/02/2017 by Suareziz337 (1 review written)

I am very pleased with Less2build the whole transaction was 1st class and I was amazed at the low price for the lintols and cavity closers.The delivery driver was very good I could not have asked for more,I will use them again and have already recommened them to friends. … Read Full Review

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★★★★★

“Easy site to use”

Written on: 15/02/2017 by Grinyer (1 review written)

I found these were the cheapest lintels by about £30 each, needing 8 obviously was going to save me a fair bit of money. The builders wanted them ASAP so I was a bit worried about the delivery time but they turned up by 9:30am the next morning from norfolk(I'm based in Southampton) driver helped with the lintels too. Very impressed with the service on the phone as well , helpful and patient.Don't usually spend my time on reviews as service is usualy standard and not worth retelling my… Read Full Review

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★☆☆☆☆

“Very Abusive Staff Member!”

Written on: 01/02/2017 by Sloandu1980 (1 review written)

Ordered Insulation about a week ago. I waited in all day for the delivery today and it didn't arrive, so I call the company Less2Build and asked where my goods are and the sales manager stated that the delivery truck had broken down and that delivery would have to try again! I informed him that I had waited at home for the delivery and that if I don't get my delivery the next day or so, I would have to cancel and ask for my money back, he then laughed and swore at me and put the phone down on… Read Full Review

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★★★★★

“4.2 ig lintel ”

Written on: 30/01/2017 by tonyallenhare (1 review written)

Great price, really good delivery service ,the guys in the office extremely helpful and as for the van drivers can not praise them enough thanks for helping me carry the lintel round the back of the house. Keep up the good work guys, other merchants could take a leaf out of your books will definitely be using again many thanks… Read Full Review

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★☆☆☆☆

“non payment of retuns”

Written on: 04/12/2016 by HaileyRegan (1 review written)

I ordered timber of company to be delivered on a certain date when delivery did not turn up I cancelled order but have still not been reimbursed money this is over 1 week every time I phone they keep making excuses… Read Full Review

Toshmack's Comment

Written on: 01/02/2017

I have just had the same experience and I was swore at over the phone in front of my son and child whilst on speaker phone, I too are waiting for a full refund on £203!

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Toshmack's Comment

Written on: 01/02/2017

I have just had the same experience and I was swore at over the phone in front of my son and child whilst on speaker phone, I too are waiting for a full refund on £203!

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★★★★★

“Great prices and a great delivery time could not ask...”

Written on: 02/09/2016 by 132Hess (1 review written)

Great prices and a great delivery time could not ask for anything more "… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 20/08/2016 by HaileeGoode357 (1 review written)

Brilliant service form ordering to super fast delivery, excellent communication from start to finish, delivery person extremely helpful, would definitely recommend this company… Read Full Review

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★★★★★

“ig beam lintel”

Written on: 11/08/2016

Item recieved in good time for a good price . Comms very good over phone . Delivery of item very good , driver very helpful. Would def use again . Many thanks… Read Full Review

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★☆☆☆☆

“Bad attitude - order not arrived, 5 days late”

Written on: 07/08/2016 by DACH99 (1 review written)

Appear not to care about items that go missing, just blame it on the carrier. Tracking numbers don't show up on carriers web site, call to the carrier didn't help as they didn't have the item. I called 3 times chasing goods, last time I got abuse from them. I don't write many reviews but this company have really pushed me to the limit. Products on offer - Good and prices are cheap Delivery - God help you if something goes wrong Customer service - Doesn't exist, they don't care Attitude -… Read Full Review

Less2Build's Response to DACH99's Review

Written on: 12/08/2016

Good Afternoon ,
thank you for your mystery review .
I totally disagree with the comments on this review .
Would you be so kind as to offer me the order number and your full name so we can look further into this review.
Kind Regards
Less2build

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Toshmack's Response to DACH99's Review

Written on: 01/02/2017

I also was swore at on the phone and I want a full refund of £203

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Dach99's Response to DACH99's Review

Written on: 15/08/2016

Bad attitude again from Less2build, their comments speak for themselves

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★★★★★

“Brilliant Service”

Written on: 06/07/2016 by cheltchris (1 review written)

Less2Build are not only great value but the staff are very pleasent to work with. I had a problem with my order but they sorted it right away and got my order to me the next day without an extra charge which was brilliant. To top it off in my receipt I got a bag of sweeites which always goes down well in my book. I look forward to purchasing much more from them in the very near future… Read Full Review

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