Shocking after sales service

Bathstore - www.bathstore.com
★★★★☆
3.6
From 2513 reviews
68.0% of users recommend this

  • Quality of service

  • Layout of shop

  • Value For Money

123angela's review of Bathstore - www.bathstore.com

“Shocking after sales service”

★☆☆☆☆

written by 123angela on 09/05/2017

We spent £2500 with them. The store service was fine with lovely diagrams and sketches. Them it ALL WENT WRONG. The items arrived but we opened them AFTER SOME SCURRILOUS 7 DAY RULE THAT THEY HAVE ONLY TO FIND THAT SOME ITEMS WERE DAMAGED AND THE 2 BATH PANELS DIDN'T FIT. WE RANG THEM UP TO COMPLAIN ONLY TO BE TOLD THAT AS WE OPENED THEM UP AFTER 7 DAYS FROM DELIVERY DATE IT WAS TOO LATE TO DO ANYTHING ABOUT IT. I'M SO SHOCKED AND UPSET.....WE JUST CAN'T BELIEVE THAT THIS IS HOW YOU TREAT YOUR "VALUED CUSTOMERS" I WOULD LOVE YOUR CEO TO COME ON AND EXPLAIN HOW AND WHY YOU DO THIS TO CUSTOMERS!!! People need to know own how POOR YOUR AFTER SALES SERVICE IS.......so should the PRESS

  • Hemel Hempstead

    Branch Visited

  • £2500 bathroom suite

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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