Extremely rude staff with disgusting attitudes

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  • Quality of service

  • Layout of shop

  • Value For Money

Guest's review of B&M Bargains (BM Stores)


“Extremely rude staff with disgusting attitudes”

Written on: 26/08/2013

Disgusting attitude by checkout staff in the Southwick Sunderland branch.
They have no personality. They treat customers as if they are pieces of rubbish.
I had a query ended up not buying my item as I had a pricing query which was a consumer issue as they stated a price on the item without expressing that it was a one off ex display. It's simply said that the item was 9.99 instead of 19.99. Not much I know but that is not the point.
They accused a family who had paid for their goods as leaving the store without paying when they had clearly been to the till behind them. That's disgraceful. To sum up they believe they are something special. (It's bm bargains not the Burj) and I think they all need a class in customer service, attitude and overall training of everything. This is your job even if you don't like it do it properly.

  • Southwick

    Branch Visited

  • None in the end. Heart Shaped Glass table they had it as 9.99 instead if 19.99 but failed to state ex display only.

    Goods purchased & cost

  • Quality of service

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