Just a machine

HSBC does a terrible job at identifying risk or customer service. I had a card with them for 4 years with never a single late payment in that time. I maintain a high 700 credit rating. I pay via my banks bill pay and never had a problem until HSBC changed my due date and thus caused two payments in one cycle and the other cycle listed as late. Not only did they stick a late charge, they reduced my credit from 12,000 to $405 (which was the current balance on the account). I phoned them and customer service pretty much said they could not do anything. I paid my balance that day (including the late fee) called them up a few days later afer it posted and asked to cancel the card. Unlike most banks who send you to someone else to save the business, they proceded to just cancel it and treat me like a deadbeat. I am a professional who makes well over 6 figures and pays his bills. If they treat me that way, I can imagine how they treat younger folks who are getting started in their credit or hit a rough patch along the way. If you are someone like me who qualifies for the best rates and cards out there, avoid these guys like the plauge unless you want to be treated like this.