written by Ward283 on 21/06/2014
if you have a question that requires you to speak to some one then you have to call the high rate number. then you are given options to press eg 1 for stolen etc. I couldnt get through to right area was all automated. i couldnt get to speak to any one. i went into a loop. hung up and dialled again. waited a while then decided to press option 1 for stolen so i may get to speak to a human. waited ages. then they hung up or line went dead. i paid what i saved in interest in call fees. Rubbish service. very poor
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