Service shrinking rapidly.

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American Express Centurion Black
★★★☆☆
3.1
From 132 reviews
51.0% of users recommend this

  • Customer service

  • Value For Money

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mdTobin197's review of American Express Centurion Black

“Service shrinking rapidly.”

★★☆☆☆

written by mdTobin197 on 04/05/2015

I've had a Centurion card for over 5 years. Lately, the service has declined quite a lot. Formerly, one had a dedicated travel consultant and concierge ... now first come first served. They now explain: "Your call will be routed to your assigned team." Now I have an assigned team? I don't think so. Very long waits on telephone. May need to call them back a lot of times. Website is worse than poor for travel or concierge access.

I will not renew.

  • 1 year and over

    Used card for

  • Customer service

  • Value For Money

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