NO 10 day payoff in Writing...WONT CLOSE! LATE FEES! NO WAY

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American Express Blue
★★☆☆☆
2.3
From 51 reviews
39.0% of users recommend this

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lotsablue's review of American Express Blue

“NO 10 day payoff in Writing...WONT CLOSE! LATE FEES!...”

★☆☆☆☆

written by lotsablue on 29/09/2012

I paid off three credit cards in JULY 2012, called and got a 10 day payoff and they were only credit card company that does not offer this in writing. Paid off and mailed check, 4 days later check cashed, 12 days later posted. Got a check in the mail for an overpayment. The following month received a bill for $43.00 and called and told it was a mistake and they will remove the charge. The following month a charge of over $70.00 showed and called. Not only was charges a $25.00 late fee, but account in delinquent.

  • 1 year and over

    Used card for

  • Yes

    Loyalty scheme

  • Customer service

  • Value For Money

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Oscar9000's Response to lotsablue's Review

Written on: 14/10/2012

I also paid off my credit card with them on 9/21/2012 - the date the amount was due. I was not advised of any other charges - 6 days later, I am charged the full amount of interest for the balance I paid off. I call and question and am told - oh that was for the interest on the balance. i consider this double cycle billing. I paid off more than the amount that was due on 9/21 and still I get a full charge of interest. Then the supervisor tries to explain to me that this is perfectly normal and that when you use the pay over time feature, this is how they calculate it. If we use that line of logic, then you will NEVER have a zero balance with them. You will always be assessed an interest charge. I am canceling the card and letting everybody know. DONT GO WITH AMERICAN EXPRESS - Just say NO!

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