Taken payment twice & did not refund as promised

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ASDA Credit Card
★☆☆☆☆
1.3
From 228 reviews
8.0% of users recommend this

  • Customer service

  • Value For Money

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Loopy551's review of ASDA Credit Card

“Taken payment twice and did not refund as promised”

★★☆☆☆

written by Loopy551 on 05/09/2011

I have had this card for over 5 years and not had 1 problem until I came to pay via the phone in August and the automated sevrice would not give me an authorisation code and transferred me to a call centre not in the UK at a guess. The person then looked at my account and told me I had made 2 payments simulantenously!!!and told me I could not ask for a refund for 24 hours, I then rang a day later and was promised it but it still hasn't appeared.Not Happy and would not recommend phone auto payment.

  • 1 year and over

    Used card for

  • No

    Loyalty scheme

  • Customer service

  • Value For Money

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