written by smPuckett372 on 16/04/2015
I called back in December as my account had been duplicated and instructed them both via email and by phone to cancel BOTH accounts (as you cannot just do this on the internet itself) after taking 2 payments from me of £14.99 they then cancel 1 account and tell me both are closed. since then 3 more payments of £14.99 have gone out of my account 2 on the same day. When i called to discuss this i was told that i have not ever called i did not ask for them both to be cancelled and so will not be getting a refund. they then carry on to tell me that i have also been using the account because their computer says i have.
when i then explained that this has not happend then then tell well yes it has you have been using it (thanks calling me a liar now) after 30 mins on the phione to an arrogant man who wasnt bothered about what i had to say and only about what a screen says they have refused me a refund.
the way i was delt with and the way that they have handled the situation is disgusting i have now made a formal complait to them so we will see what happens.
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Kj77's Comment
Written on: 25/05/2015
Good luck getting a response toyour complaint! I have never ever dealt with a company don't who seem to care one iota about the service they are supposed to be delivering!! No on ever seems to follow through...no one ever gets back to you...including as a last resort- the complaints team!! I have paid this faithfully for 2 years, and the very issue I am having issues with, they just continue to push f on pillar to post. I am at my last straw, and now about to write to the Financial Ombudsmen to try and get my money back and voice my complaint with!
Never sign up to services from this lot!