Check My File - www.checkmyfile.com.au

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Check My File -  www.checkmyfile.com.au
★★★★☆
3.7
67.0% of users recommend this
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Latest Reviews

“After nearly 1 month I have waited and still no report... ”

★☆☆☆☆

written by Angela1975 on 14/03/2018

After nearly 1 month I have waited and waited for my credit check to happen but clearly Check my file are too incompetent to organise this after constant emails to and from they orginised another check.. Still I didn't receive this.... they may think I have deleted the email from productseAU@......... but I have gone through all my emails all my deleted and all my junk mail... They my think I blocked the email in my junk mail....no I spent 30 minutes looking for that email in there too... BTW don't expect a quick reply on emails as their really in the UK They are useless

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“Excellent Extensive Accurate!”

★★★★★

written by JCs4ITnow on 02/11/2015

Checkmyfile offers a great service, which is clear and easy to understand. The information is accurate and the score they give is very useful. They even give an indication of what the experian score is likely to be and, since i opened a free trial with them too, I can confirm that it too was accurate. I was extremely pleased with the advice given since there were negative details on my report that were inaccurate and I was able to change them which improved my score.

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“this is an inciteful intelligent business.”

★★★★★

written by Hammondsp456 on 31/08/2015

Such a surprise to find how little time was involved in setting up this account, even more delighted not to spend the best part of three hours cancelling. I was so happy with the attitude of this company to It's customers it was with some regret that I had no need to continue the service. So anyone out there who needs to keep an eye on your credit ratings, this company makes you feel like you are connected to real people. The information you need is all in one place and you don't have to navigate through several pages to find it. They are quick to respond to e-mail and their e-mail has a gentle, unpushy tone. They really seem to want to make life simpler. I wish them every success.

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“Just what the doctor ordered”

★★★★★

written by Carroll498 on 27/08/2015

I used this to gather some information on my credit file , it was easy to use straight forward to registerer and also easy to cancel my membership no fuss , no telephone calls even had an email to confirm right away , I would recommend this site to anyone Thanks so much

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“Great Online Credit Service ”

★★★★★

written by pjSchmidt200 on 14/01/2015

This is a great way to go online and check your entire credit rating/score. Check My file looks at everything (as opposed to other sites like Experian) and gives you a complete overview and breakdown. Site is clean and easy to use, it does what is says, lots of information to see where you need to improve your score, how to do this and lots of other useful tools. Help page is easy to navigate and HELPFUL. You get 30-day free trial which is really helpful if you only need this as a one off tool for a mortgage application or something like that. Would definitely recommend this site to friends and family.

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“Success First Time”

★★★★★

written by on 19/09/2014

My wife applied to transfer her account to another bank. They turned her down, saying that they had a problem with someone associated with her. We found Check My File on the list of such businesses and I completed their 30-day free check registration form for her - it was quite simple and fast to do so. The report came back very quickly too with an easy-to-understand summary showing the agencies checked and the detail supplied plus a full history. We found the offending name after a quick phone call directing us and asked for it to be removed: we heard to day that it was gone. Excellent and helpful service: I shan't hesitate to use them again.

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“Best site I have found so far”

★★★★★

written by HarmonyD on 29/08/2014

I started using Check My file because I was worried about a debt I'd been paying off a while and wanted to make sure my score was all right for moving house. The site checked Callcredit, Equifax and Experian for all the data, which revealed that some of them didn't have all the information of the others, which was surprising. Check my file explained all the information and even busted the jargon. It was all very helpful and I recommended it to two friends who tried it out. Additionally, there is a 30 day free trial, which is common, but cancelling it to avoid paying anything was logical and easy. No messing around with emails, calls or waiting for several working days. I was so impressed I actually wanted to write a review, which is uncommon. The only thing I can think of as a downside was it didn't have an annual subscription, only monthly and quarterly options.

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“Check My File - it would have been quicker to walk there!”

★☆☆☆☆

written by Stanth.eman on 04/08/2014

I have been waiting for a month to receive my file, which I required urgently, this service has been the worst of any online agency I have experienced to date, if it had been free, I would still be annoyed, but I paid $24 after being led to believe I could get direct access to my file, online, same day. False advertising, looking into how I can retrieve my cash. still not got the report from Veda, who I should have gone to directly. cannot believe that in this day and age this kind of rubbish still occurs. almost as bad as the sites that promise $1700 per week earnings online, about as likely! As for recommending the site, I would rather poke my eyes out with a sharp stick.

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“Inaccurate Info held and a waste of money”

★☆☆☆☆

written by Ismael247 on 11/06/2014

I signed up for this service, however on recently reviewing my credit status / recorded facilities I discovered they were out of date by 2 years. I cancelled my subscription (payment had just been taken for the month) and complained to the company and requested a refund if my latest payment, to which I received the following response ****** Thanks for your message. The information you see on checkmyfile is the very latest available from the three credit reference agencies we get the data from. It’s also exactly what lenders see (except lender names, which they are not permitted to view). I’ll leave your existing credit report open and available for you to view online (there’s no extra charge for this), so you can refer back to it when you want. ****** As per there own data info related to 2012 and thus out of date - I checked another credit agency who had up to date info by approximately 1 month They further advised that if I wanted to update the info I would have to pay for it ( as I said monthly payment had just been made!!!!) DO NOT WASTE YOUR MONEY ON THIS COMPANY I have allocated 1 star rating (I had no choice but to rate it) but that is being generous!!!

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“Best Credit Check you're ever going to get”

★★★★★

written by atPuckett111 on 30/04/2014

I have used some of more known companies but they only show me my rating with one company and charge 14.99.. This company charge 7.99 and provide all credit scores. I was affected by drop in housing market and always look to see if my score has improved. This report told me when defaults would clear from my credit score .You get specific dates si it helps give you peace of mind knowing when your score will be good again They give explanations and views of lenders on differents types of issues i.e. defaults, arrears Definity will be my choice for future as this report helped answer all my questions and helped me see an end to all the worry.

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“Ignore Other Review!”

★★★★★

written by AmareScott123 on 09/04/2014

I read the other review posted and I wonder if it is the same service... My experience was nothing short of sublime. Friendly staff, intuitive UI on their site, much better than the corporate money sinks such as experian. The important thing to note is that it is a MULTI AGENCY service, which gives it an automatic edge over it's corporate rivals.

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“Nothing received despite exchanging sensitive information”

★☆☆☆☆

written by on 30/10/2013

I am a prospective first home buyer and wanted to understand my credit record before I approached mortgage brokers. I remembered Choice magazine reporting a credit report service, though I didn't recall the name they'd recommended. I ultimately ended up at checkmyfile.com.au and even though my alarm bells were ringing about providing so much sensitive information online, I requested a Veda report. I paid $24.95 via PayPal. The first sign of poor service was that, after a week, my account message on their website was claiming they were awaiting payment. PayPal was an instant payment, but I checked my account to confirm it was all ok and sent a message asking why they were still awaiting payment. They wrote back that they had now ordered my file from Veda and should expect something via post within 10 days. A month passed. Nothing. I logged on to checkmyfile.com.au and throughout my clicking received three different messages from them: a) they were still awaiting payment (which they definitely were not); b) Veda had posted me a number that I could use to log in to my report online (I had received nothing at all in the post); c) the report had been sent by post and I should fax it to them (again, nothing received). Alarm bells were ringing loud now. Why was I getting randomised answers that had nothing to do with reality? I sent another message asking for clarification. Next day, I received an email asking me to follow up directly with Veda. I called Veda, who confirmed they had not received a request for a report under my name. I informed checkmyfile. Checkmyfile responded that they had requeted 'another' report on my behalf from Veda. They refunded my payment via PayPal. Another month passed. Nothing. I called Veda to see if they had any requests under my name - No. I messaged checkmyfile again. Their response: "I`m sorry to hear that Veda have told you this again, I can assure you that the files were re-ordered and that it should have been posted to you by now. As the issue lies with Veda and they do not seem to be acknowledging the requests we have made on your behalf, I can only recommend ordering the file from them directly. I`m sorry that Veda have not provided the service that we would normally expect and for the delays you have experienced. You have been refunded in full." My next question to them: Are you claiming that your site is falsely advertising? You cannot provide a Veda report after all? I am thoroughly disappointed and very alarmed that my personal information may have been compromised. I would not recommend this 'service' to anyone. I will be following up with consumer affairs. Finally, I learned over the course of this debacle that you can receive a report directly from Veda by written request (ie. no online transfer of information). This service is free. This is what I will be doing now.

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Iancarpenter's Comment

Written on: 05/11/2013

Hi

I am sorry to hear that you are so disappointed. We have helped tens of thousands of customers for over 5 years in Australia to gain access to their personal credit file and take great pride in our customer service, but fully accept that on this rare occasion, you didn't get the level of service you should have.

We are constantly seeking to improve the level of service we offer, and the level of PayPal integration is one area that we have identified as in need of enhancement. Rest assured, work is under way to improve this. I’m sorry that you experienced these problems in the meantime.

The nature of the service you signed up to is that we order your Veda file on your behalf – this is sent direct to you, which you can then forward over to us so that we can provide you with your credit score and analysis. No other company provides this service in Australia and we think it’s increasingly important for consumers to have an understanding of how lenders will judge your credit file when you apply for credit. We receive very few complaints from customers who don’t receive their file from Veda, but we make no excuses and apologise sincerely for your experience with our service.

I don’t have your personal details to hand, but I am very confident that if my colleagues have confirmed that the order was placed with Veda then it was done so. If you could kindly get in touch with me directly I will take up the issue with Veda to see why you were informed that no such order was placed.

Please be assured that your personal information has not been compromised. We have a detailed Privacy Policy in place and a firm commitment to keep your personal details private.

I note that we have already refunded your payment in full and I am pleased to hear that you have since obtained your credit file direct from Veda. While I fully appreciate that you did not receive your file through checkmyfile, the most important factor is to obtain your credit file by whatever means so that you can see what is held about you, and especially in light of the forthcoming changes to the industry.

Thanks again for raising your concerns. We will certainly take all of your comments on board and if you wish to raise any matters with me personally please do not hesitate to get in touch.

Kind regards

Ian Carpenter
Operations Director
checkmyfile.com.au

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Asked by rusty51 on 24th November 2016 Report this content
Should Dun & Bradstreet and Veda have same information on your credit file?

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