Shocking Company

We ordered this product for our future son, on arriving both the end legs were badly damage on the inside, although we were both upset we made do and began to put together, on putting the cot bed together we notice several large splits in the wood, any weight on this would make the cot bed snap in 2 causing major injuries. We contacted Tutti Bambini, who were very helpful to begin and asked for pictures, once sending the pics, the gentleman Mark who we spoke to said, that it would be collected and an exchange sent in a weeks time, we asked why not an exchange the same day, they said they had to check the item over which would take 48, but took us less than 10 minutes, we asked for any form of compensation they said no, but we could have £30 if we kept the dangerous cot. We took a refund instead and are so glad that we didn't keep this cot, we wouldn't recommend or bother with the customer services!