Really poor customer service - No repair centre

Click here if this is your business
2.0 / 5
26% of users recommend this
Click here if this is your business
  • Value For Money

Guest's review of Le Creuset Cookware


“Really poor customer service - No repair centre”

Written on: 22/05/2013

I contacted Le Creuset helpline for small damage on the enamel of my Le Creuset casserole. After I sent the casserole they replied that the damage was excluded from warranty (they will find a way to exclude it, believe me), so you need to battle very hard if you think you are right. I asked for a chargeable repair service and they do not offer this. The only solution they offer is buy a brand new expensive one casserole and dump the damage one. That's all. Never buy Le Creuset again.

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0