Takes orders & money but the company seems down

Feel Good Contact Lenses www.feelgoodcontacts.com
★★★★★
4.6
92.0% of users recommend this
  • Value For Money

EmilySalisbury's review of Feel Good Contact Lenses www.feelgoodcontacts.com

“Takes orders and money but the company seems down”

★☆☆☆☆

written by EmilySalisbury on 25/06/2014

Ordered lenses on 22/6/2014. The site processed my order and displayed a confirmation page, but there was no email confirmation. I checked my bank account: the amount has been debited. But as with other customers who posted reviews, the lenses haven't arrived, email and phone support do not reply, my order is shown as "shipped" but no tracking order is given. I am trying to cancel my order through them and cancel the payment through my bank.

I looks like the company is down, though the website still take payment. Do not use this website unless you first make sure that the company is up and running again.

  • Value For Money

Juliend's Comment

Written on: 27/06/2014

Update: I received a package, but it contains only one third of the order. The invoice sent with it does mention the full order an price paid (three months of daily lenses), but the box contains only one month of daily (lenses). There is no mention of another package coming in. Other customers have also had partially fulfilled orders (see comments on the company's facebook page). I suspect they are in trouble and trying to send part orders to prevent customers cancelling or asking for refunds and keep their cash flow running.

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