AVOID AT ALL COSTS!!!

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Western Computer www.western.co.uk
★★☆☆☆
2.5
38.0% of users recommend this
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LCJCNCOC's review of Western Computer www.western.co.uk

“AVOID AT ALL COSTS!!!”

★☆☆☆☆

written by LCJCNCOC on 18/04/2017

Had an issue with my iPhone 6 (battery died one night and just wouldn't turn back on, it was out of warranty at just over a year old). Apple recommended Western to take a look at at to see if they could fix it, I made the trip to Oxford to drop this off to them and had to leave it with them to carry out diagnostics. The cost of a diagnostic check was £35 whether or not they can fix it.
Approx 6 days later I received an email to say it couldn't be repaired and needed to be replaced, but that they could offer me a reconditioned phone at a cost of £257.62 I hadn't realised I needed to respond to this email to say I would be collecting my phone and so again made the trip to Oxford to go collect my phone.
On arrival, as I hadn't emailed they wouldn't return my phone to me. I offered to email back there and then but apparently that wouldn't suffice!
I went home, replied to the email to say I would be collecting my phone and that no I didn't want one of their reconditioned ones or my phone returning to Apple.
It was another couple of weeks before I could get to Oxford again to collect the phone, I had other errands to run and so my husband went to collect it for me. As I was walking around I received a phone call from the store to say they didn't have an email from me but that my husband was there to collect my phone and was it ok for them to give to him? - Completely contradicting their earlier rule that it couldn't be handed over without first receiving an email??

We both found the staff in the store rude and unhelpful - especially the old woman with the short grey hair, some lessons in customer service wouldn't go amiss!

I wish I knew then what I know now - I wouldn't touch this place with a barge pole!

I didn't trust their diagnostics one bit and had this confirmed when I took my phone to another place where they fixed it for £20 - enough said. So glad I trusted my instincts!!

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