PC Callout

Tricked people blind using under-qualified engineers and charging people even if they didn't fix the issue

It was inevitable that PC Callout's business model and very dodgy business practices would fail at some point. The company appears to have disappeared (website down, e-mails returned, phone not being answered) leaving some of their self-employed engineers unpaid and customers who had paid up front for over-priced/unnecessary parts, high and dry. All the Directors live in Spain but the company is registered in the UK according to Companies House albeit at just a correspondence address in central London. So it looks unlikely anyone owed money by PC Callout is going to get any recompense without a struggle. Adios PC Callout.  

Do not call this company. The advert is not what it seems. There is a call out charge, there is a fee for no fix. The engineers I am guessing to earn money just try to look like they are fixing a computer that CANNOT be fixed. They have to earn their money. The advert they use you cannot blame anyone for calling. The customer service is disgusting the directors are rude in there replies.

OH yes there is a long winded explanantion on the no fix no fee but at the end of the day the minute you let the engineer in to "fix" your computer you will be charged, even when it cannot be fixed.

If you value your wallet and your computer do not call this company "family run". Would not want to be part of the "family".  Have some self respect avoid using or working for this company.

Don't use this company or give them your card details. They overcharge for cheap equipment and don't respond when asked for a refund after overcharging.

As I will probably not be allowed to put this comment on Trustpilot due to the current activities of PC Callout Ltd on its website, this is a word of caution from a previous customer. There has been a sudden rush of "5 star" reviews in the last 10 days or so on Trustpilot. This is all very odd. These may be genuine, but I have let Trustpilot know about my serious concerns and it would not surprise me if these turn out to be put up jobs in order for PC Callout Ltd to counterbalance the negative reviews. It is all very odd that some of these "5 star" reviews have been posted within hours of each other and in the same week. My advice to Review Centre readers is to completely avoid this company no matter how urgent your repair job is.

I see that one of the Directors of this so-called computer repair company, posted a 5 star review on a very well known search engine over the Christmas period. Must have had too much Spanish sherry as he used his real name! I have reported this. In case the Review Centre does not allow me to state his surname - think of a low lying country in Europe with windmills and canals. You will easily spot the review as it was one of the rare 5 star reviews they have had. How low can this company sink?

DO NOT USE THIS COMPANY!

I have REPORTED TO TRADING STANDARDS AND BBC WATCHDOG

and I would advise others who have had unacceptable standards of service from this company to do the same.

Their NO FIX NO FEE disclaimer prevents the customer from cancelling in any circumstances which constitutes an UNFAIR TERM and the fact that customers are not provided with a copy of disclaimer notice constitutes a CRIMINAL BREACH OF LAW.

Their engineer spent more than 5 hours trying to fix our computer hard drive and we were charged a total £436 and we still we do NOT have a fully functioning computer. He did not possess the skills and necessary technical knowledge or ability, he failed to provide a clear diagnosis, failed to diagnose a power supply problem despite computer cutting out twice during his repair. failed to check everything was running satisfactorily on recall visit leaving computer with an additional problem. A brand new computer with full 12 months guarantee would have been a cheaper option for us, but their disclaimer contract prevented me from cancelling in any circumstances.

Three local computer companies have since quoted a fixed price replacement of hard drive/transfer of data including labour between £60-£175.

The Consumer Rights Act 2015 states there are contract law provisions which ensure that work should be completed with reasonable care and skill and within a reasonable time frame and shouldn’t cost an excessive amount which would not compensate for any beneficial gain.

I have had NO RESPONSE from the company to my e mails and recorded letters of complaint regarding these issues.

Their website states they will provide:

"the highest standards of customer care, we are firmly committed to offering great service at reasonable prices"

"Experts in same day repair"

"Friendly personal service Guaranteed"

I have found this information to be totally MISLEADING and INACCURATE and it appears I am not alone in my experience.

DO NOT USE THIS COMPANY!

Sent an engineer to my house, took my laptop apart. Said I needed parts and so I paid £195+ in good faith that parts and engineer would come back the next day. Parts never arrived and sadly realised this company are fraudulent after many calls to them to chase. Avoid like the plague.

I paid for an external harddrive that never arrived. I have been very ill and now able to try and get my money back. I was told by a call handler (female) today, to "F off You stupid ...." and hung up on. Luckily I had a witness and recording of call. I am in tears and shaking. I have been told via email I will be refunded, but, the woman has affected me massively. Do not use this company. I am distraught

DO NOT use this company, particularly in Southampton.

Item paid for weeks ago still not received.

Appalling telephone manner, when contacted to ask about item, customer was told in an aggressive tone (with witness) that if they were owed something it would have been received and then when questioned further and asked for a refund was told to ''f*** off'' and called a ''stupid b*tch'' by the female call handler who then hung up on caller.

Incredibly abusive and disgusting treatment completely uncalled for and unprofessional. Call handler was told she was out of line and that call was being witnessed/recorded.

Avoid, avoid, avoid.