I’ve been a customer of Western Computers in Oxford ever since they opened the branch. I highly recommend it: their prices are agreeable (reduced prices for members of the University), their customer service is excellent, and the knowledge and supportis absolutely AMAZING!

Took booking for iphone battery replacement. Asked me to unlock phone then said had no battery. Must happen a lot.

My phone caused issues today when I was trying to take part in a zoom call and I was unable to access/ turn off/ reset. I visited the western computers store in Cheltenham this afternoon where in seconds it was all resolved. Extremely friendly and helpful staff member.

excellent customer service for my iphone ..recommended to update back at home but felt i was looked after and appreciated the approach.

Thank you for sorting out my iPhone which wasn't turning on. The root cause was quickly identified and it wasn't the battery as I had feared. This is the second time that I had a positive experience at Western Computer in Oxford. I can wholeheartedly recommend this store to all Apple users in Oxford.

Purchased I phone 13 Pro at Oxford store in June 2022. The camera only works intermittently, it often freezes . Sometimes if I switch off the phone and then switch back on again it will work. I have been into the shop twice , but because the problem is intermittent I haven’t been able to demonstrate it. Apparently because they haven’t seen the fault they are unable to send it to be looked at by their technical department. There is absolutely nothing they can do to help. How can they justify this total lack of customer support

After calling their central support , I was advised to take my iMac to the store for the staff to assess. they would run diagnostics ( for a cost) and then be able to specify all hardware / software issues and fixes required. No need to book just roll up. So I did . The staff had a completely different story to the service line. No diagnostics offered , the staff member said I needed a new hard drive without so much as turning the machine on. The store were not interested in even looking into the problem. They said that their 'support line' that I had called were useless and "did not know what they were talking about". When I asked if the hard drive replacement ( a week in the shop btw) would be reversed if it did not fix the issues , I was told no , there are no guarantees. I suggested that they needed to look at sorting themselves out, as a result of bad advice , and the lack of any real interest in looking into my problems , I had wasted considerable time and money. I left the store as a "never to be customer" . Some 'manager' fellow who had materialised from a back room but not participated in the conversation then followed me out of the store saying things like "If you don't want to be a customer get out of my store" and " you are abusing my staff". I had simply expressed my displeasure at their approach , and suggested they get their act together so other people did not waste time and money coming to their shop under false pretences. Once at the door the "manager ( loose term)" tried to close the door in my face. Once I stopped that , I asked for his name , which as he was so polite and customer focused he refused to divulge. Truly one of the worst customer service experiences of recent times. My advice to anyone considering taking any business to Western Computers , particularly the Leamington Spa branch, should think again.

Thanks ever so much for helping me on my website in store.

I took my macbook in for a replacement screen a week before my A levels needed to be handed in. With this explained to them, that under no circumstances I could loose my data as it wasn’t backed up they proceeded to get my laptop into such a state it was unrepairable. They offered to replace the board they had broken but at risk of wiping my device. Obviously this wasn’t an option due to my A levels being in a week. They recommended taking it to a data specialist which I did and who struggled to get the data off as the components inside the laptop had been fried. This couldn’t has happened from my laptop falling off my bed. However, when emailing western computers they insisted it wasn’t their fault which is obviously not true. I am now left without a laptop after they were the ones who fried it. This is not something, I would expect from an apple verified company and I am now bringing up this case with apple themselves. If I could give 0 stars I would!

Was sent here by apple support as I was told leicester my nearest apple shop would not be able to sort my problem out. Staff were very helpful and concerned that I had to travel so far for help and happily helped to solve my problem. Could not have asked for better service and my now vintage apple mac is back to normal. Thanks guys

Very poor Customer Service.I left my iPhone to be repaired one week ago in Leamington Spa branch and now they do not answer to my emails.I am afraid I have to say good bye to my phone and the £39 fee I paid for the preliminary inspection.I did not expect from an Apple re-seller to such a poor service. I deeply regret I did not read the reviews before going to them.

I had booked my phone in online for a battery replacement. Western Computers in Oxford was my closest dealer but still a 1 1/2 round trip. I arrived at my appointment time (10.20am) only to be told that the technician had phoned in sick but no one had bothered to phone me. They were only vaguely apologetic and didn’t offer any recompense for my wasted time. I will not be rebooking the appointment.

I was told in store that they would diagnose it within a couple days and if they can't replace it they'll order a replacement phone from Apple. But I found out they diagnosed it 7 days later and then sent the phone off to Apple to have a look at?! What?! I could have posted it to Apple myself with their mail repair process! And I could have done that a lot earlier and have had my phone much quicker. Will never be using Western Computers again. Such an awful repair process, not to mention I was lied to about the process to begin with.

Excellent ! customer service from the guys in Cheltenham. Helped me with a email problem. I am not very computer literate, they were patient and understanding. Big thank you.

My advice is to AVOID!!!!!! The worst consumer experience I have ever had. They stated my broken iphone would be returned within 5 days...I am still waiting for a reunion over 14 days later (facing my 3rd weekend without a phone!!). I have since looked at my Apple account and my phone didn't arrive at Apples repair facility until today (two weeks after handing it over???) Western said I could track my order on there website....but you look for the link, because I can't find it. They cannot tell me when it will appear back in the shop and emails to customer services repeatedly get ignored!!!! This store is recommended by Apple as an official repair store, but I wish I had just posted it to Apple myself, I think I would have had my phone back long ago. Worried now that I will never see my phone again. They don't seem to care??????!!!!!!????? I am trying to get in touch with Apple UK and I am trying to flag up what is going wrong with many of the customers experiences who get involved with Western Computers.

Had an issue with my iPhone 6 (battery died one night and just wouldn't turn back on, it was out of warranty at just over a year old). Apple recommended Western to take a look at at to see if they could fix it, I made the trip to Oxford to drop this off to them and had to leave it with them to carry out diagnostics. The cost of a diagnostic check was £35 whether or not they can fix it. Approx 6 days later I received an email to say it couldn't be repaired and needed to be replaced, but that they could offer me a reconditioned phone at a cost of £257.62 I hadn't realised I needed to respond to this email to say I would be collecting my phone and so again made the trip to Oxford to go collect my phone. On arrival, as I hadn't emailed they wouldn't return my phone to me. I offered to email back there and then but apparently that wouldn't suffice! I went home, replied to the email to say I would be collecting my phone and that no I didn't want one of their reconditioned ones or my phone returning to Apple. It was another couple of weeks before I could get to Oxford again to collect the phone, I had other errands to run and so my husband went to collect it for me. As I was walking around I received a phone call from the store to say they didn't have an email from me but that my husband was there to collect my phone and was it ok for them to give to him? - Completely contradicting their earlier rule that it couldn't be handed over without first receiving an email?? We both found the staff in the store rude and unhelpful - especially the old woman with the short grey hair, some lessons in customer service wouldn't go amiss! I wish I knew then what I know now - I wouldn't touch this place with a barge pole! I didn't trust their diagnostics one bit and had this confirmed when I took my phone to another place where they fixed it for £20 - enough said. So glad I trusted my instincts!!

I'm of to apple rather than risk my imac with these clowns again. 1 failed to repair optical drive said used various discs. 2, returned and optical drive replaced, when asked what the fault was they told me what I told them first time around. 3. Additional fault software will fix for £65.00 no I reply (software not covered by apple care) I will do it myself. 4. Pick up none functional imac ran disc utility guess what Curirpt hard drive. 5. Why new acre no ask? Oh it was damaged by the courier - damaged - the screen was shattered.

My computer has been repaired by this company on a regular basis since it was a year old which basically explains what I am getting at ..they never get it right! It must have had every possible part replaced including a hard drive at least twice! I am now beginning to believe that it is the repair company not my computer that is at fault. They claimed to have waited 6 months for a new hard drive from Toschiba and I have hardly used the computer since it came back but find it has the same symptoms it had before they 'fixed' it. On the paperwork accomp[anying the repair it simply says 'replaced faulty parts' not replaced hard drive. It also came back with ink spludges on the screen when I contacted them they said I needed a new screen. I did not have this problem before it went into them for a new hard drive. My verdict : useless they never seem to get it right and since they are the only people who have EVER touched my macbook I think it must be them at fault! I think they lack integrity.