Autonet Insurance Reviews - www.autonetinsurance.co.uk

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★★★☆
4.3 / 5
86.2% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★★☆

“Hastle free insurance”

Written on: 17/01/2018 by Kenzie349 (1 review written)

Hastle free when I first had the insurance. Also a Stress free renewal process. Hope its going to be the same next year. Keep up the good work guys… Read Full Review

Autonetinsurance1's Comment

Written on: 17/01/2018

Hi,
Thank you for taking the time to review Autonet and let us know that you were pleased with the service that you received,

Kind regards

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★★★★★

“Recently changed to Autonet”

Written on: 17/01/2018

I have recently changed insurance companies, and everyone has been extremely helpful. Having not made an insurance claim for many years, not long after changing I had to have my dog put to sleep. I was broken hearted but on my journey home, as you can imagine I was very upset I hit a solid bollard and took out almost all of one side of my car. On calling to claim everyone was so sympathetic and helpful, I was told not to worry and my car would be sorted as soon as possible. It was collected… Read Full Review

Autonetinsurance1's Comment

Written on: 17/01/2018

Hi,
Thank you very much for taking the time to get in touch and for your comments. We are sorry to hear about the loss of your pet and understand how tough this can be. We are pleased that we were able to help at this stressful time though and are glad that everything was sorted to your satisfaction. If we can be of any further assistance, please let us know.

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★★★★☆

“On line application quick and easy to use, very...”

Written on: 17/01/2018 by Harperr219 (1 review written)

On line application quick and easy to use, very straight forward, not thousand and 1 questions or lots of hidden extras. only down side, went to phone customer service to clarify something, and phoned twice, after 10 min on hold answered then cut off, and again 2nd time of calling it cut off after 5 minutes. so gave up re, started application on line and now all good. … Read Full Review

Autonetinsurance1's Comment

Written on: 17/01/2018

Hi,
Thank you for taking the time to get in touch and let us know that you are pleased with the online service. We are sorry to hear about your difficulty on the phone lines though and will pass the message on to the relevant team. We do aim to keep all waiting times to a minimum, so please accept our apologies for any delay.

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★★★★★

“Excellent customer service”

Written on: 16/01/2018 by Lakey1977 (1 review written)

Very competitively priced, easy to proceed with insurance renewal. Can't fault the service and would highly recommend to others seeking insurance made easy… Read Full Review

Autonetinsurance1's Response to Lakey1977's Review

Written on: 17/01/2018

Hi,
Thank you for your recommendation and letting us know that you are pleased with the service from Autonet.

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★★★★★

“Excellent customer service”

Written on: 16/01/2018 by Newmanlm159 (1 review written)

Very competitively priced, easy to proceed with insurance renewal. Can't fault the service and would highly recommend to others seeking insurance made easy… Read Full Review

Autonetinsurance1's Comment

Written on: 17/01/2018

Hi,
Thank you for your recommendation and letting us know how pleased you are with the price and service from Autonet.

Kind regards

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★★★★☆

“Insurance made easy.”

Written on: 16/01/2018

Insuring on line with autonet made the annual task of what at onetime could be a nightmare into a dream. I will certainly be recommending autonet to my family, friends and business colleagues. … Read Full Review

Autonetinsurance1's Comment

Written on: 17/01/2018

Hi,
Thank you for your recommendation and letting us know how pleased you are with Autonet.

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★★★★★

“renewal of van insurance ”

Written on: 16/01/2018

we have been with them for a number of years and always an easy experience when ever we have dealt with them… Read Full Review

Autonetinsurance1's Comment

Written on: 16/01/2018

Hi,
Thank you very much for letting us know how pleased you are with the service from Autonet.

Kind regards

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★★★★☆

“Simple and straightforward”

Written on: 14/01/2018

Used Confused.com details and easy to edit e.g. mileage Straightforward details required… Read Full Review

Autonetinsurance1's Comment

Written on: 15/01/2018

Hi,
Thank you for letting us know that you are pleased with the service from Autonet.

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★★★★★

“Great service with helpful customer service”

Written on: 13/01/2018 by Doccamanevil (1 review written)

Good price and very helpful when calling about anything. Friendly staff who actually listen to you and give the best advice possible… Read Full Review

Autonetinsurance1's Response to Doccamanevil's Review

Written on: 15/01/2018

Hi,
Thank you for letting us know how pleased you are with the service from Autonet, We are pleased to hear that our friendly staff were able to help.
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★★★★☆

“Car ins renewal”

Written on: 12/01/2018 by Jaelynnw294 (1 review written)

Easy process. Competitive price.would recommend to friends for trouble free process and value… Read Full Review

Autonetinsurance1's Comment

Written on: 15/01/2018

Hi,
Thank you very much for your recommendation and letting us know that you are pleased with the service from Autonet.

Kind regards

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★★★★★

“Excellent customer care”

Written on: 12/01/2018 by Noonan268 (1 review written)

Very easy to sort my renewal out. Phone answered quickly and when I had a query it was dealt with clearly and quickly. Very pleased with service recieved… Read Full Review

Autonetinsurance1's Comment

Written on: 12/01/2018

Hi,
Thank you for letting us know that you are pleased with the service from our helpful staff.
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★★★★☆

“Very good”

Written on: 12/01/2018 by Atticus382 (1 review written)

Handled my change over extremely well and was not stressful in the slightest… Read Full Review

Autonetinsurance1's Comment

Written on: 12/01/2018

Hi,
Thank you for taking the time to review Autonet and let us know that you were pleased with the efficient service that you received.

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★★★★★

“Very easy website. Good competative prices”

Written on: 11/01/2018 by Irelandb281 (1 review written)

I found the website easy to use. I thought the quote I received was very competitive. Overall: Excellent… Read Full Review

Autonetinsurance1's Comment

Written on: 11/01/2018

Hi,
Thank you very much for taking the time to review Autonet and let us know that you are happy with the quote and the service that you received.

Kind regards

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★★★★☆

“Now hassle quick policy ”

Written on: 09/01/2018 by Gsmorrell (1 review written)

I have used Autonet for the past 2-3 years. Whilst I have not made a claim during this time and I therefore can not comment on how they deal with that. I have found that they are reasonable on price and don’t jack it up after the first year of insurance / promotion - I check every time (although they are not always the cheapest). I find them quick, easy and efficient to use. I purchased my vehicle from new a number of years ago, it had to be registered before year end to get the financial… Read Full Review

Autonetinsurance1's Response to Gsmorrell's Review

Written on: 10/01/2018

Hi,
Thank you for taking the time to get in touch and let us know how pleased you are with the service from Autonet. If we can be of any further assistance, please let us know.

Kind regards

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★★★★★

“Quick and easy service”

Written on: 08/01/2018 by OwenMcFadden (1 review written)

I completed an online application via uswitch and experienced a quick and speedy service ....best still the quote was a third cheaper than our excisiting provider!… Read Full Review

Autonetinsurance1's Comment

Written on: 08/01/2018

Hi,
Thank you very much for letting us know that you are pleased with the quick service from Autonet.

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★☆☆☆☆

“They want to call you!”

Written on: 08/01/2018 by 364Cruz (1 review written)

Went through the long process of filling out forms to get quotes only to have the last page tell me I had to phone for a call back!! grrrrr. Absolutely nothing out of the ordinary with my quote either… Read Full Review

Autonetinsurance1's Comment

Written on: 08/01/2018

Hi,
Thank you for taking the time to get in touch. Autonet are an insurance broker and some of the insurers that we work with do require information to be taken over the phone. If you would like us to look into this for you, please can you contact us by using the email address at the top of our Review Centre page. If you include your contact details, we will be able to locate your file.

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★★★★★

“Easy and effecient”

Written on: 07/01/2018 by Tinkropkins (1 review written)

This insurance was quick easy and efficient totally safe, would recommend to friends and family too… Read Full Review

Autonetinsurance1's Response to Tinkropkins's Review

Written on: 08/01/2018

Hi,
Thank you for your recommendation and letting us know that you found it quick and easy to deal with Autonet.

Kind regards

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★★★★☆

“Easy Peazy”

Written on: 05/01/2018 by PeterHay (1 review written)

The overall way in which the application was worded made it easier than a lot of sites I have visited. Also, making the legal fees part of the standard cost I believe will make your site a destination rather than a stop over. This together with the competitive pricing of the product will make it a winner… Read Full Review

Autonetinsurance1's Response to PeterHay's Review

Written on: 08/01/2018

Hi,
Thank you for your comments and taking the time to let us know that you were pleased with our website overall.

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★★★★★

“quick, easy and efficient”

Written on: 05/01/2018 by Guthrie422 (1 review written)

easy to use webpage, easy to pay, instantly insured thanks… Read Full Review

Autonetinsurance1's Comment

Written on: 05/01/2018

Hi,
Thank you for your comments and letting us know how easy you found it to use our website.

Kind regards

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★★★☆☆

“Could certainly do better”

Written on: 05/01/2018

On the positive side of things I found whoever I spoke too to be polite and friendly. Unfortunately this positive experience was not transferred into a good service. What should have been an easy straightforward transaction took 4 or 5 attempts and still the company could not arrange the simple task of allowing us to pay. Such was the length of time involved I lost the best deal and have ended up paying about £70 more than the initial offer. So as you can imagine any good feelings generated… Read Full Review

Autonetinsurance1's Comment

Written on: 05/01/2018

Hi,
Thank you for taking the time to get in touch. We place a great deal of importance on customer feedback and would like the opportunity to look into this for you. If you would like us to do this, please can you get in touch via the email address at the top of our Review Centre page. If you include your contact details along with a short summary, we will be able to locate your file.

Kind regards

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