Dreadful service - HUGE cancellation charges - AVOID!!

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
4.3 / 5
86% of users recommend this
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simonp820's review of Autonet Insurance - www.autonetinsurance.co.uk


“Dreadful service - HUGE cancellation charges - AVOID!!”

Written on: 01/06/2013 by simonp820 (2 reviews written)

I had reservations about this company before signing up but their adverts everywhere reassured me. What a mistake. And what a mistake not Googling 'autonet reviews' beforehand.

I've had pretty much the same issue as many others here. Sold my van after six months - rang them to cancel policy - expected much of the remainder of the premium to be refunded - was told I actually owed them £2.81!! When I said I may as well leave the policy running I was told I cannot and that it would be illegal!

I was completely baffled by numbers but I was told the underwriting insurance company would refund £247.54 but Autonet want £117.74 for something, £49.92 for something else, £50.00 for something again and £32.69 for something yet again - leaving me in debit of £2.81!

All of this during a 25 minute phone call on their exorbitant 10p per minute phone number.

Avoid this company like the plague - by the huge number of negative reviews they clearly don't give a damn.

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