Worst insurance company I've ever dealt with

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
4.3 / 5
86.0% of users recommend this
  • Customer service

  • Value For Money

Guest's review of Autonet Insurance - www.autonetinsurance.co.uk


“Worst insurance company I've ever dealt with ”

Written on: 08/02/2013

After taking out my van insurance they have bombarded me with letters telling me I'm 'now fully covered' and then written further down the letter they require additional information, all within 7 days of their letter being sent to me, which isn't enough time.
They will not communicate via email.
They have asked me to call them on the premium number. Sometimes for information that was given to them when the insurance was taken out, another time I've been waiting in a queue for excess of 20 minutes only to be cut off when I finally speak to an 'advisor'.
This insurance company seems very dodgy to me and the next time they require anything from me, I will be cancelling the insurance.

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Autonetinsurance1's Comment

Written on: 25/04/2013

We are sorry to hear you are not satisfied with our services and would like the opportunity to chat to you. Please send your contact details to review@autonetinsurance.co.uk and a member of our complaints team will contact you. Kind regards

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