Great staff, poor management

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Guest's review of Marks and Spencer's Coffee Shop

★☆☆☆☆

“Great staff, poor management”

Written on: 08/12/2012

as a Brit living in Paris, I went to visit the new M&S in Levallois and had a stop at the café. Lovely staff, smiling. It looked like the manager, a young man, had an issue with a customer over some waiting time, and he was totally disrespectful to the lady and didn't even care.
The staff looked pretty embarassed and I would have felt the same in their position.

Then the manager left and disappeared and no trace of him until I left the café.

I feel sorry for the team as the support they get looks really poor. And this manager was looking rough, unshaved and dirty shirt.

First and last visit...

  • So Ouest, France

    Location

  • Quality of Service

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