Nice coffee, poor hygiene

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Guest's review of Caffe Nero


“Nice coffee, poor hygiene”

Written on: 09/08/2012

I recently visited the Caffe Nero in St. Helens with my two small children. As usual the coffee was good and the staff were friendly, but our experience was let down by the cleanliness of the coffee shop and, in particular, the state of the disabled loo/ baby changing facilities. It was - quite frankly- discusting. I don't think it had been cleaned all day. The actual coffee shop area could also have been cleaner and tidier. There were cups and plates strewn over most of the empty tables and I had to wipe my table with a baby wipe before we could sit down. I only stayed because I had a gift card to use!

  • St. Helens


  • Quality of Service

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