Do not order on-line

30th June I made a purchase on-line. Having never shipped on line with Monsoon I was unaware of their process and so approx one week after ordering I called my chosen story for pick up and was advised I would receive an email. I waited another few days and called again, to be told wait for the email. Time moved on and approx two weeks ago I contact the number provided on the confirmation of order to be told that I hadn't picked up the goods and so they had been returned to the warehouse and I will not receive a refund. I was told that this would be by 26th July at the latest and to call again if I hadn't received the refund. I called yesterday to be told they needed to look into it and that they would HOPE to h,ace an answer by close of business yesterday. Guess what no success!!! I have called again today and they are looking into it as they have not received the goods back from their store to the warehouse. So as the customer I am with outs goods or refund! This is disgusting and I would not recommend anyone using this service. I have spent time and money making calls to try to resolve this. Very very very dissatisfied ex-customer