Customer Service in Britain Continues to Tank!

In the past 12 months I've had 3 dodgy hoodies from Republic where the graphic on the front - when washed at 30 degrees - has run. And that's even when using colour catchers!

They've refunded my money each time, but never once refunded shipping fees I paid to return the item.

It happened again with a recent purchase. Bought a hoodie that was a flat yellow colour on the site image, described as 'banana'. When received the colour - as a 'subsequent' review on their site said - was a dark 'mustard' colour. Sent it back and this time demanded they refund my shipping fee of £2.50 as well for wasting my time and money as a result a poor image and colour description. Misrepresentation and all that.

Did they refund me? Nope!

For the sake of £2.50 and 'doing the right thing' they've now lost my account, approx £250-300 a year. I'm done with Republic.


To be honest I'm fed up of writing negative reviews for online companies. It should be mandatory for all online companies to spend a day with Amazon who are beyond exceptional. That's exactly why I've spent well over £50K with them since 1998 and they are always my first port of call for anything new.

What do Amazon do right?

- Free Delivery on everything (except some 3rd party marketplace sellers)
- Free and Effortless Returns on everything (except some 3rd party marketplace sellers)
- Extremely Competitive Prices, Big Product Range, Site Good Usability.


I could go on but I'm not here to promote Amazon, I'm here to say beware of Republic Returns and poor Customer Service.