Worst customer experience ever!

★☆☆☆☆
1.5
From 77 reviews
14.0% of users recommend this

  • Quality of service

  • Layout of shop

  • Value For Money

Nic0le202's review of Quiz - www.quizclothing.co.uk

“Worst customer experience ever!”

★☆☆☆☆

written by Nic0le202 on 16/01/2018

Worst customer experience I have ever had. Do not order from online!!! I had my order sent to a nearby collection store, but was unable to collect it several times because I didn't have a barcode. Quiz finally admitted they had sent it by the wrong courier (how I have no idea). I was never able to collect/receive my order after 3 separate attempts of trying and it took them over a month and about 20 emails before they gave me a refund. I will be reporting them to the consumer ombudsman. They clearly have no idea how to operate as an online retailer and all they care about it taking your money and you receive nothing in return!

  • Online

    Branch Visited

  • A few dresses. Total cost of £150

    Goods purchased & cost

  • Quality of service

  • Value For Money

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