written by Bruceu359 on 06/01/2018
On October 27th I ordered and was charged for a pair of shoes. The shoes were of very poor workmanship, with the leather pieced together on inside arch!! I returned "free" scarf as directed. It is now January and I continue to wait for a credit!!! Will never order from PURE Collection again.
written by monk-n-nut on 02/10/2017
Well, it's been 3 weeks since I placed my order. I keep being told to wait a couple more days, but really? This is unreasonable... The company can't even tell me where it is - in the country, left the country? Will NOT buy from again.
Written on: 16/10/2017
Thank you for your review. We're disappointed to hear that your order hasn't arrived with you, within the timeframe stated (up to 10 business days).
Just to explain: although our standard shipping (using USPS) is not tracked, we have found this delivery service to be extremely reliable, with the high majority of orders arriving well within the 10 business days. Again, we're very sorry if this hasn't been the case for yourself.
On the rare occasion that orders do not arrive with customers within this timeframe, and are classed as lost in post, please be assured that we will offer a full refund.
Also, we do offer an alternative, express shipping option for US customers, which is a tracked and signed for service. This option is available as an option when ordering online, or over the phone with one of our Advisors,
Thank you again for your feedback and please don't hesitate to call us, if you have any further questions or concerns.
Pure Collection - Customer Services.
written by Gerta on 22/02/2016
I placed an order for 2 identical sweaters in different sizes which were both available on a website. Order was confirmed. A moment later a confirmation email shows only one sweater. We are sorry but it was probably sold when you were placing your order. If there is limited number of items it should be clearly stated istead of "available". Customer service rep. recommended calling them when placing an order since they have a real number of available items. Then what is a website for? Very, very dissappointed.
written by on 27/11/2014
I adore the products. The cashmere V- sweater dress was beautiful in color but just didn't fit despite the comparison from UK to USA conversions. It's the expensive shipping to and fro. So, I've paid for a product I cannot wear and must return it and have nothing to show for it and I've just lost $21. The return policies are more accommodating in the USA. A company here would likely be more competitive but I won't be ordering from this company again without a 90 Day Satisfaction Free Return Policy as there currently is now in the UK.
written by on 19/01/2014
While we are pleased with the products, this is the second time we have been shipped the incorrect item. Customer Service contact, Glynis was very nice and it was not her fault we are displeased with the order picking. There needs to be a double check of items picked and then shipped. Sadly I will not order again as we don't receive what we order.
Written on: 27/02/2014
Thank you very much for your feedback. We're very concerned to read your comments, as we do pride ourselves on offering exceptional Customer Service - which extends to all areas of our business. If you've received incorrect items, then I sincerely aplogise for this and for any inconvenience caused. We would welcome an opportunity to speak with you about this, and to hopefully turn your experience with Pure into a more positive one. If you would be kind enough to call us on 1-866-864-8199 and ask to speak to a Customer Service Manager, we will of course call you back. Thank you again and we hope to speak with you shortly.
written by on 20/07/2013
Excellent service. Quality clothes. The customer service personnel are gracious & accommodating. They will answer all questions & put in every effort to make sure you get the right fitting. Returns & exchanges,if needed, are handled with no effort at all. The sweaters I purchased were well made. Colors are true to the catalog colors. The styles are classic. Size may be a problem but their customer service will discuss size with you & come up with the proper size according to your wishes. I am thrilled with my 3 sweaters. My only complaint is that they do not have petite sizes.
written by smrood on 10/07/2013
I ordered a cashmere "sweatshirt"-style raglan sleeve sweater last fall, and it is a disaster. Perfect color, good weight, but the quality of the yarn is terrible--by two months it had pilled and fluffed into a shaggy matted surface on the entire garment. I use it around the house, but it is no longer presentable. Furthermore, I keep getting email announcements when I requested to be unsubscribed. There is no option on the page to unsubscribe, as every other company has,which is especially annoying. I called customer service and was told it would be taken care of right away--that was a year ago. No change. Would you kindly unsubscribe me NOW?
Written on: 27/02/2014
Thank you for your feedback, and I'm so sorry to hear that you've such a disappointing experience with us. We'd really appreciate an opportunity to put this right - the Cashmere Sweatshirt you received should certainly not have worn so poorly, and we would appreciate an opportunity to examine this if you would return it to us, here at Pure. We can of course offer you a recondition or replacement free of charge. Also with regards to unsubscribing from our marketing emails: I appreciate that it can be a nuisance to receive emails you are not interested in. All our emails have an unsubscribe link at the foot of the page. However, if you would like to email us, we will ensure this is sorted. Also, please do include your phone number and we would very much like to discuss your Cashmere item, with you. Thank you again for taking the time to leave your feedback. Customer Care Team, Pure Collection
written by barbcam on 09/07/2013
I have bought many pieces from Pure Collection now. I Love the classic but modern styling; the quality is consistently high and lasting; their service is always impeccable (I'm buying from Australia). One request only - I'm tall sz10 (5'11")and would love to buy blazers and blouses but they are too short in the sleeve and neck-waist length - how about some 'tall' sizes in this area. I have bought some 'tall' trousers and they're a beautiful fit.
written by on 09/07/2013
I have purchased many many sweaters and a few skirts from Pure for my daughters and myself. Most have been just what we wanted, and it's easy to return those items we haven't wanted to keep. The colors are lovely and the cashmere is sturdy and doesn't pill easily. I wear mine daily and they look good all winter. The cashmere bath (it's called Cashmere Wash) keeps them in really nice shape. Returns are cheerfully accepted. Once I returned three sweaters (too large) that never were received by PURE. They gave me a refund on all three anyway. And everyone is so polite. It's important to order early to find merchandise in stock! There must be a large number of waiting customers out there ready to snap up everything! I have never been able to find some of their items anywhere else - the pashminas, for instance. So I go through the mail and online catalogues and as soon as they arrive and place my order.
written by on 09/07/2013
I love the quality of the sweaters I have bought and also the variety they have. It is pricey but the sales are great and I definitely plan on continuing to patronize the website. Definitely worth it.
written by on 09/07/2013
I have ordered several pieces from Pure and have never been disappointed. The quality is excellent and the price is competitive to other up-scale vendors. I usually wait until the items go on-sale because the shipping is quite expensive. I always recv complements on my Pure pieces. I find them very work and play-friendly.
written by CornerofMain on 07/07/2013
I love the colors, styles and the true sizes of their merchandise. I have worn their cardigans for years and they hold up very well. I would definitely recommend this company.
written by on 07/07/2013
love the pieces I have gotten, but everything is always out of stock so it's frustrating. I've stopped looking at the cataloge because it's annoying. Sorry.
written by on 06/07/2013
I absolutely love the one sweater that I ordered from you and would be happy to order another. However, everything I wan is out of stock. I've received the same catalog over and over again and all the items I want are not available in my size (6) or in the color I want. Very discouraging. It took quite some time to receive my order too.
written by on 06/07/2013
The quality of the merchandise is excellent-just wish that stock did not run out so soon, for exemple, an item I wished to order for spring was sold out before spring actually started! I live in the Northeast, where winter lasts too long-please consider this-thank you very much- keep the cataloga coming
written by on 06/07/2013
I love the style as well as the combination of colors. I have ordered a dozen sweaters from Pure in the past year. They are all extremely good quality, a good fit and each one is a good addition to my wardrobe. They also offer a good deal for the merchandise. There is nothing to dislike about your product or your customer service.
written by on 06/07/2013
Pure gives a "special offer price", but it's no different than the regular price. Their sales are not sales, just efforts to move merchandise.
written by on 06/07/2013
I love the clothes, I love the bag "with love from Harrogate", I cannot speak highly enough about the service. Pure have never let me down with the quality of the clothes and their efficient and gracious service.
written by on 05/07/2013
Easy to use web site. I love the quality of the cashmere. I am 65, in good shape, and want to look current, and the styles are well cut and contemporary without being too young and cheap looking. I also fee l that the prices are very fair considering I live in Southern California, and there are some very pricey stores here. On the negative, I wish I could have a color that is not offered in the style that I like. But all in all, your colors are pretty current and reflect the fashion of the year.
written by Dtansey on 05/07/2013
It is hard to find good quality cashmere sweaters in attractive colors and the Pure Collection provides just that. Ordering on-line or over the phone are both very easy and shipping to the US takes time but the wait is worth it for the lovely sweaters. The sweaters have a nice trim fit and up-to-date styling. I have purchased four sweaters from the Pure Collection and can't wait to see what lovely colors will be available for the fall.
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As rated by our community of reviewers
Pure_Collection's Response to monk-n-nut's Review
Written on: 16/10/2017
Thank you for your review. We're disappointed to hear that your order hasn't arrived with you, within the timeframe stated (up to 10 business days).
Just to explain: although our standard shipping (using USPS) is not tracked, we have found this delivery service to be extremely reliable, with the high majority of orders arriving well within the 10 business days. Again, we're very sorry if this hasn't been the case for yourself.
On the rare occasion that orders do not arrive with customers within this timeframe, and are classed as lost in post, please be assured that we will offer a full refund.
Also, we do offer an alternative, express shipping option for US customers, which is a tracked and signed for service. This option is available as an option when ordering online, or over the phone with one of our Advisors,
Thank you again for your feedback and please don't hesitate to call us, if you have any further questions or concerns.
Pure Collection - Customer Services.