Presents not welcome for returns without a gift receipt

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Gonzalez79's review of Next

“Presents not welcome for returns without a gift receipt ”

★☆☆☆☆

written by Gonzalez79 on 11/02/2015

My daughter recently gave birth and had to return a few baby items bought for her because her baby was tiny. Next REFUSED to take them back because she didn't have a gift receipt. She only had the option of exchange, we pointed out that they did not sell clothes small enough to fit the baby but it made no difference. We asked for a credit note but once again this was refused, or maybe a gift voucher but was told NO. TOTALLY DISGUSTED WITH THEIR POLICIES AND WILL NOT BE SHOPPING AT NEXT AGAIN. BE WARNED

  • £50

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