have boycotted Monsoon for 6yrs now

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Monsoon
★★☆☆☆
1.9
21.0% of users recommend this
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Montgomery143's review of Monsoon

“have boycotted Monsoon for 6yrs now ”

★☆☆☆☆

written by Montgomery143 on 16/10/2015

6years ago when social media was not prevalent, I used to shop in the Coventry Branch mainly for the handbags. One day I decided to pop in as I was going to a ball and needed a dress. I had just finished at the gym and had on trainers and a tracksuit and my 1yr old in a stroller. I was followed around the shop for half an hour, of which I ignored. I then asked the attendant who happened to be a manager how much the gown I was. She smirked at me and said," you not be able to afford it anyway"!!!. I was Gob smacked and demanded her name to enable me to write an official complaint, of which both her and another sales assistant laughed at me and said she didn't gave to give me her name and that they would call the police if I did not leave. I was infuriated by this treatment and wrote to head office. The reply I got back is the reason why I will never shop there again. "we are sorry you feel this way and all our staff have a high standard of customer service" totally dismissing the situation. The reason I write this now is because it is very apparent that, Monsoon have not learned from any business strategy on how to improve on their customer service and just ignore the very poor reviews that are given in comparison to their competitors. I am a professional who earns more than the manager of the store...of which is no longer in Coventry thank god!

  • Quality of service

  • Layout of shop

  • Value For Money

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