Bridal dress arrived dirty

Click here if this is your business
1.9 / 5
21% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Agnes_D's review of Monsoon


“Bridal dress arrived dirty”

Written on: 01/07/2014 by Agnes_D (1 review written)

I ordered this online and collected it today from one of the shops. When I took it home and opened it it was creased and dirty, with a half price tag on it! I paid full price. I am unable to get through to their online customer service phone number, and the shop I collected it from say they can't help me. To say that I'm upset is an understatement. Devastated, especially as I have currently been unable to contact customer services, and reading other reviews concerned that I might not be able to.

If the dress had arrived new I would have been delighted with it.

  • Quality of service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0