Poor Quality Product

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  • Quality of service

  • Layout of shop

  • Value For Money

dsef's review of Monsoon

★☆☆☆☆

“Poor Quality Product”

Written on: 23/09/2013 by dsef (1 review written)

I bought a pair of flip flops from the Accessorize Birmingham New Street branch. They stained my feet black and I took them back. The service I got in store was awful. Two members of staff were rude and rolled their eyes at me. I then complained to customer services. I was told that the removal of the pattern was normal "wear and tear" and not excessive. I resent a copy of the photograph showing the staining and have now been ignored for over a week and they have kept the flip flops to boot! They should really be ashamed of themselves for giving such poor customer service.

  • Birmingham New Street

    Branch Visited

  • Flip Flops (Geisha print) £8

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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