IF THERE WAS A NO STAR FOR THIS COMPANY THATS WHAT I WOULD GIVE!!!, ORDERED HOMECOMING DRESS FROM THIS COMPANY, COLOR WAS COMPLETELY OFF, SENT A PICTURE TO SHOW WHAT WE THOUGHT WE WERE GETTING AND ASKED FOR A REFUND, COMPANY SAID DRESS WAS FINE AND WOULD NOT REFUND!!! THIS IS A HORRIBLE BUSINESS AND ANY COMPANY THAT WILL NOT GIVE A REFUND AFTER THEY ASK FOR A PICTURE AND YOU SEND ONE IS NOT LEGIT. DON'T BUY FROM THEM!!!!!! AND THE DRESS LOOKS MORE LIKE A CHEAP HALLOWEEN COSTUME!!!

Dress never arrived, said they would refund, refund never arrived and paying by paypal with it's short timescale for refunds make it easy for merchants like this company to trade. Don't touch them.

Please saty away from this company Dress came and it was a terrible fit. I asked about returning then they wanted pictures of dress on and off, pictures of tags etc to see what the issue was. This was back in March. I am still waiting for a refund. They never bother getting back to me. I have to email them PLEASE BUY FROM SOME WHERE ELSE> DREADFUL COMPANY

I had ordered two prom dresses on the 10th of may 2013. They told me it will take a month to be made. However, it took longer over 3 mothes therefore i cancelled the order and asked for a refund. they said i will recive teh refund within 3-7 working days. It has been over 2 months and still have not recieved the refund they keep saying please be patiencent the refund is been processed.

I ordered 2 dresses from Joydress which looked beautiful on the website. However I started to worry when they took longer than advised to arrive and after reading other reviews. They did eventually arrive after about a month, but they never responded to my emails asking where they were. The BROWN dress I had ordered turned up GREEN. The material was satiny and shiny in the picture with beading detail at the front, however in reality it was a wishy washy pale green made of polyester with different embellishment. It was also uneven at the front. The red dress did look like the picture but was too tight at the bottom and so badly made at the top that it was unwearable. I opened a dispute with paypal and agreed to a partial refund in order to get something. Everyone should be aware that Joydress are based in China and make returns very difficult, plus you only have 45 days from date of purchase to open a dispute with paypal. Buyers should also be aware that paypal will help you get funds from the seller but will not give them to you directly. My dispute was accepted and closed within a matter of days. I did not persue a full refund as at least they did attempt to send the dresses and someone had to be paid for making them. However, in my opinion they should make them a little bit more expensive and give better quality items rather than having so many disappointed customers. Both my dresses ended up in the bin.

My daughter ordered her prom dress and checked before paying £80.00 that she could get a refund or exchange sizes if necessary. She was told she would receive the dress on 15th June.She had a phone call from them saying the delivery date would now be 17th June. Her prom is tomorrow 23rd June. No sign of the dress and no responce to emails asking "where is my dress!" have had several frustrating live chats getting absolutely no where. we have referred the matter to paypal and are keeping fingers crossed that we get our money back. this company has created a huge amount of stress and frustration, DO NOT USE THIS WEBSITE.

I ordered the most beautiful prom dress from them. I was amazed with the "sale Price" of the dress and the site looked really good and official. Unlike me I didn't investigate further with the site etc. Although a week after ordering the dress, I looked further for reviews on twitter, yahoo, facebook etc, to find out I will never receive my dress. I was gutted but I went through the whole two months they said it would take withought emailing them. As the due date was near and passed a day I sent them an email asking when my dress is being sent and they sent me an email first telling me that I should wait patiently it will arrive soon (although I knew it never would)then they sent me a second telling me my accessories are unavailable and could I pick out another dress.I said no way and I want to cancel my order they emailed me twice more double checking that I want to definatly want to cancel the order and I said yes with a full refund. As I payed with paypal, that day I opened a dispute and got my money back the following day.

I ordered a prom dress in february and its now june , seriously this website is a pile of rubbish , there is no way they are situated in england because when they managed to answer the phone the person was foreign and couldn't understand a word , do not order from this website unless you want to waste your money on nothing.!!!!!!

I ordered a dress in March and still waiting. No history of payment on my pay pal account. No phone or email response. Surely the police will be alerted for publicity to warn others! I'm sure the address is fake..

I was really concerned about the terrible reviews I read after already ordering the Prom dress.I was all set to go to Paypal and request a refund as I thought there would be no way I would receive my goods. It was to be delivered 9th May but after speaking to a man on live chat I was assured it would be delivered 17th May.it duly arrived and has been delivered from Shang Hai so it is definitely not a British website It is absolutely stunning, it looks exactly as it did on the website and fits her perfectly. My daughter is thrilled with it. I doubt I will order anything from there again as I don't think I perhaps would be as lucky, but at least this is one positive review and may give a little hope to others.

This website will take your money and then your dress will not arrive.. They do not answer the phone they do not answer the emails. The web chat will string you along with vague answers. They are not based in the UK, this is just one big rip off. KEEP WELL CLEAR

DO NOT USE! ORDERED MY DRESS APRIL WAS TO BE A RUSH ORDER TO ARRIVE 9TH MAY. NO DRESS. PHONE LINES DO NOT WORK, BOGUS LIVE CHAT LINE ALWAYS WITH ' HARRY' SEE TRANSCRIPT OF MY 'LIVE CHAT' I JUST HAD Please wait for a site operator to respond. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. You are now chatting with JoyDress JoyDress: Hello, Welcome contact us, how may I help you today? JoyDress: I am glad to help you. Julia: can you please give me a tracking number for my order Julia: hello? JoyDress: Could you tell me your order number? Julia: yes Julia: just a sec JoyDress: Ok:) Julia: 122763 29/04/2013 1 £118.00 Processing View Order|Reorder JoyDress: Could you tell me the amount of your order? Julia: £118.00 Julia: Order is for Shaheera Asante, 29Cobbetts Ride, Tunbridge Wells Kent TN2 5QG Julia: Im her PA, JoyDress: SWEDG4800016280 Julia: she's sitting here but busy, we've been trying since Monday to sort out JoyDress: Iis this your order number ? Julia: who is the delivery by? Julia: No Julia: the order number is Julia: 122763 Julia: dress was ordered on 29th April Julia: was to be delivered by 9th May Julia: but has not JoyDress: Your dress has been sent out Julia: So you keep saying Julia: but we have no tracking of it to know when its delivered JoyDress: Because the delivery company is very busy ,they have no time to update the tracking number, JoyDress: When we have the tracking number, we will inform you by email. Julia: Yes you keep saying that! Julia: how can you keep saying that every day!? Julia: how is it you have no tracking number IF YOU HAVE SENT THE DRESS? Julia: who is the delivery company? that's totally strange! All companies give a tracking number including Royal Mail Julia: Who is the delivery company then? JoyDress: Maybe DHL Julia: You don't know? Julia: We get parcels from DHL every single day Julia: they always have a tracking number with every single order Julia: Is the dress coming from the UK or China? Julia: I should point out that this chat session is being recorded I'm going to post it on the internet, because I find it very weird that your company is responding all the time the say way. JoyDress: Uk Julia: You have no 'customer service' really, Julia: Well if its from the UK then you would have a trackign number JoyDress: You will receive it soon Julia: that's what you told me yesterday and also on Monday JoyDress: Please do not worry about it Julia: Same again response Julia: I am worried because my event is tomorrow I will not it seems get my dress in time! Julia: Which is why I ordered from your site Julia: So sorry telling me not to worry is totally pathetic JoyDress: You will receive it as soon as possible Julia: is this a joke? Julia: You are suppose to be able to tell me when you send out goods and when they are to be received Julia: this is what your website claims Julia: Find me a supervisor or someone who can sort this out properly JoyDress: Sorry , our supervisor is not here Julia: Then how are you able to help your customers? when you actually seem to have no factual information??? Julia: When was my dress shipped and by what company? simple question Julia: Seems your company is a scam Julia: Will report you guys Julia: many complaints on the internet about your site, no dress received