incorrect orders sent at customers expense

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Jane Norman
★★★☆☆
2.9
From 243 reviews
58.0% of users recommend this

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Guest's review of Jane Norman

“incorrect orders sent at customers expense”

★★☆☆☆

written by on 13/08/2012

I made an order online with Jane Norman and they sent the wrong item. I tried to call them but there isn't a contact telephone number and you can only contact via email. I emailed twice in a day to 2 different email addresses, one on the paperwork in the parcel and one that I found online, NO RESPONSE whatsoever, not even a standard confirmation email! I have searched online to find out what to do if they send the wrong item and they tell you to either return it to the store for a refund or return the item by post at my expense! What about getting the item I ordered in the first place out to me?! Awful service, dont use!

  • NA

    Branch Visited

  • bikinis x 2

    Goods purchased & cost

  • Quality of service

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