No response at all from "Customer Services"

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  • Quality of service

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maryheathyoga's review of Hobbs

★☆☆☆☆

“No response at all from "Customer Services"”

Written on: 15/07/2013 by maryheathyoga (1 review written)

I'm disturbed to read of the poor customer service experienced by other paying customers like myself.
I have been ringing Customer Services at various times of the day for over a week to complain about a pair of faulty shoes, as I was not satisfied with the response in-store, but the calls always go straight into a queue and each time I eventually have to give up and put the phone down. So last Wednesday I emailed. It would seem that Hobbs do not even acknowledge receipt of emails! Appalling service - on the shop floor, on the phone and on-line.

  • House of Fraser Bournemouth

    Branch Visited

  • shoes

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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