Bad attitude to customer service

Click here if this is your business
★★☆☆☆
2.3 / 5
29% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Guest's review of Hobbs

★☆☆☆☆

“Bad attitude to customer service”

Written on: 27/03/2013

I had a complaint about the way I was treated in store and so emailed the customer service centre. To cut a long story short their handling of it was shocking - the situation could have been easily remedied, I wasn't looking for anything more than an apology and we'll sort the situation out for you. Instead I got 101 reasons why their refund policy was correct and nothing by way of apology. In the end they're going to refund me anyway - so what have they gained from the situation? It was a very bizarre experience. I have been a good customer of Hobbs for many years and have spent a lot of money there. No more Hobbs for me. In the current climate, I find their poor service ethic really shocking. I will go and spend my money elsewhere.

  • Edinburgh George Street

    Branch Visited

  • Jacket and dress £380

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0