poor suit quality & worse customer service

Click here if this is your business
★★☆☆☆
1.8 / 5
19% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Guest's review of Austin Reed - www.austinreed.com

★☆☆☆☆

“poor suit quality and worse customer service”

Written on: 15/08/2014

After buying one of the stores more expensive suits (500 pounds) I was dismayed to find that it did not stand up to dry cleaning in any way (at a dry cleaners I have used often for other suits). I was further disappointed by the customer service at the store, from the area manager and from the central customer relations. So 500 quid for one days wear of a suit. Not great. At all.

  • bournemouth

    Branch Visited

  • suit, 3 piece, 500 pounds

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0