Terrible!

We ordered £800 worth of hampers on Thursday 18 December for our clients and were assured that they would be delivered the next day as we had opted for the premium next day delivery service. I was also told that I would receive a receipt by email within 10 minutes by the manager I spoke to. This was on Thursday morning but by late afternoon I had still received no receipt or order number and despite emailing them and calling them they would not respond. On Saturday we realised our deliveries had not been made so I called them again and was told that our order had not been uploaded but they would do it straightaway and they took me payment details again and promised delivery on Monday. Once again over the weekend I did not receive any confirmation email of any kind so we realised the order still hadn't been uploaded and so we cancelled the order. The manager who was dealing with the order had refused to answer my calls or provide any kind of an explanation. We will now order New Year gifts from another company for our clients and I would strongly recommend NOT using iHampers! They are a complete shambles!