written by ssSimpson416 on 17/11/2017
Regency delivered a hamper to my mum for a significant birthday, but just dumped the hamper on the property where it wasn’t visible.....didn’t knock or ring the bell or leave a card or do anything to suggest that something had been delivered. It was discovered by accident the next day. No meaningful apology and no refund.....just excuses about how good they ‘normally’ are. Awful customer service and a ruined experience.
As rated by our community of reviewers