None Existent Customer Care

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  • Quality of service

  • Layout of shop

  • Value For Money

Guest's review of The Body Shop

★☆☆☆☆

“None Existent Customer Care”

Written on: 20/02/2012

I placed an order of items that exceeded £50 in my shopping basket and added a discount code that was advertised on their website. The code was accepted but for some reason the discount was not applied to my order.

I sent an e-mail to their customer services over a week ago explaining the issue and have had no response.

I was suprised to experience a complete lack of customer service and so will be taking my business elsewhere :-(

It is the worst level of customer service I have received for an online store.

  • Online Store

    Branch Visited

  • None - due to customer services not responding to a problem with my order

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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