I experienced the same kind of marketing as mentioned in other reviews and I felt pressured to buy the products at the end. Exactly the same- free sample, nail kit, body scrub, body butter, face serum, face scrub. The free sample ultimately costed me £100. What got me suspicious was how they dropped the price from £250 to £100 and did not scan any of the products for billing. Their products had no barcode, and the reciept had no per item price. Right after exiting the shop i felt kind of stupid for falling for such tactics and just thought of looking up this "luxury" company, as i have never heard of it before. I was schoked to read the reviews as they exactly matched my situation. I went back for the refund. The manager and the sales guy readily accepted but first they tried to talk me out of it for like 10 mins and then even made me feel bad about giving such a good deal. Which company gives more than 50% discount and gives a receipt like that?! The products have to be of inferior quality only. Now, the most shocking thing happened! They first nicely agreed to refund and made me feel bad by saying things like "we gave you such a good deal, why would you want that; Don't trust the reviews; you should trust us..blah blah" and then was the catch! He asked for my card and the receipt for the refund and said it's NOT THE SAME CARD I PAID WITH AND I AM LYING so refund can't be done. I had made the payment through apple pay and had a record of the transaction in my phone. They were just not agreeing to accept any transaction record on my phone, whether of apple pay or my mobile banking app, which clearly showed that payment was made with the card i have. The manager started getting very very rude and was just not agreeing to check his system for the transcation. i even pointed out that the time on the bill receipt and the card payment receipt is different and so maybe by mistake he stapled some other customer's card reciept with mine. And asked him to check his computer system for the previous transaction records. To this he said "we are a very different company. Our system doesn't work like that. There is no record on the computer. What's printed, is the system" I even showed them that the time printed on the reciept is not when i paid. Showed them the time on the apple pay records and they didn't accept it. Still were saying i was lying. I showed him every record i had. But he just won't see it. I was even more angry because i had to SHOW A PROOF in the first place. One doesn't treat a customer like that!!!! Clearly, they were not ready to check their records but I had to show mine. It was just terrible. C'mon! How can the bank records lie! It was such a pain to finally make them refund the money. Their tactic: didn't say no to the refund but then ultimately showed that the records don't match so can't do it! I was ready to make a huge scene and was not giving in to any of their tricks, so finally after 15-20 mins he made the refund. I was so so mad about how the "free samples" cost me so much time and money, and how such a shop is operating on the high streets of London! Don't ever go into it!

I was suckered into their bond st store. The salesman I had was very nice but obviously pushing for the big sale. The products seemed nice so I figured why not, pick up some stuff, and if they can pay Bond St rent, then there must be something. Wished I'd searched online first! Nowhere online have I found their ingredients list!! Posted below are ingredients for their hand cream, body cream, and salt scrub. The ingredients appear to be very cheap/drugstore ingredients so clearly, all the high prices you pay go to the rent and their sales commissions/profits. Unfortunately, I threw away the packaging for the Fortifying Facial Serum and Mineral Peeling Gel but if someone still has the packaging, I would love to know the ingredient list!!! Luxuriating Body Butter - Patchouli scent: Aqua (Water), Glyceryl Stearate, Paraffinum Liquidum, Cetyl Alcohol, Propylene Glycol, PEG-100 Stearate, Glycerin, Caprylic/Capric Triglyceride, Parfum, Imidazolidinyl Urea, Sodium Stearate, DMDM Hydantoin, Methylchloroisothiazolinone, Tocopheryl Acetate, Chamomilla Recutita (Matricaria) Extract, Methylisothiazolinone, Maris Sal, Citric Acid, Sodium Benzoate, Potassium Sorbate, CL 47005, Ci 15985, May contain: Butyl Methylpropional, Citral, Citronellol, Coumarin, Geraniol, Hexyl Cinnamal, Limonene, Linalool Paraffinum Liquidum is a fancy name for high end mineral oil, aka a petroleum by product, aka Vaseline. Hydrating Hand Cream Ingredient List: Aqua, Stearic Acid, Glycerin, Isopropyl Myristate, Cetyl Alcohol, Triethanolamine, Parfum, Dimethicone, Glyceryl Stearate-1, Imidazolidinyl Urea, Lanolin, Methylparaben, Propylparaben, Tocopheryl, Tocopheryl Acetate May contain: Alpha-Isomethyl Ionone, Benzyl Salicylate, Butylphenyl Methylpropional, Citronellol, Coumarin, Geraniol, Hexyl Cinnamal, Linalool Deep Cleansing Salt Scrub - Patchouli - Ingredient List: Sodium Chloride (Salt), Paraffinum Liquidum, Isopropyl Myristate, Parfum, Phenoxyethanol, Vitis Vinifera (Grape) Seed Oil, Prunus mygdalus Dulcis (Sweet Almond) Oil, Tocopheryl Acetate, BHT, Benzophenone 3, Cl 47000, Cl26100 May contain: Butylphenyl Methylpropional, Citronellol, Hexyl Cinnamal, Limonene, Linalool