Worst ever customer services

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Holland and Barrett
★★☆☆☆
2.0
From 120 reviews
27.0% of users recommend this

  • Quality of service

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  • Value For Money

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DustinRoss's review of Holland and Barrett

“Worst ever customer services”

★☆☆☆☆

written by DustinRoss on 20/02/2017

My experience of customer services is they took far too long to respond to a question (2 weeks), then gave a response that did not answer my question. On repeating my question in two further emails as I got no response, they again responded with the same answer which did not address my question, quite bizarre. Their second response was quite rude saying "as previously stated" - My messages were clearly not read properly. A very inadequate service both in timings and response content. The lack of customers services totally lets down the products side of the business. I doubt if I will ever shop there again having previously been a very good customer, until I needed some advice from customer (lack of)-services.

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