Never received online order

Click here if this is your business
1.9 / 5
26% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Guest's review of Holland and Barrett


“Never received online order”

Written on: 24/01/2014

After waiting 12 days to receive an online order (their website says delivery should be within 4 working days), telephoning 3 times to find out the status of the order, and e-mailing, I finally cancelled the order (I hope). I do not recommend online shopping with Holland & Barrett. Customer Service is directed through a UK helpdesk - they can't see your order, tell you the status of its delivery or speak to anyone in the Ireland branches - all they do is e-mail someone in Ireland.... to no avail, I'm afraid. Disappointing to say the least!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0