sub - standard

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Subway
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Guest's review of Subway

“sub - standard”

★★☆☆☆

written by on 15/01/2014

It was my misfortune to visit the Malpas Rd branch of ‘subway’ in Newport today, 15th January 2014, where I was surprised by the level of service given by ‘staff’ members.

I can only assume subway's training for new employees encompasses the following:
1. How to ignore customers when they say good morning.
2. To remember that fiddling with paperwork is much more important than serving customers.
3. When serving always remember to look as if someone has recently robbed you of your last sausage.
4. If someone wants a breakfast sub always, always, always launch the egg into the microwave with as much velocity as possible, this adds to the flavour.
5. If you become bored with serving, pass the customer to your overworked colleague to finish the job.
6. Never say thank you, customers will never appreciate it when you say thank you. Remember to be ‘sub – standard’

Sadly this well trained individual wasn’t wearing a name badge so subway will be unable to congratulate the gentleman in person for his adherence to the training manual on customer service. Although he may be identified by his pants, clearly visible from behind, which said ‘opti’ on them? I assume the rest of the wording will not be ‘optimistic and helpful subway employee’

As we ate our lack lustre subs and created a full cup of coffee from the two half cups provided, he continued to complete his paperwork on the food preparation area (is this allowed?) whilst sucking on his biro. It is possible that the gentleman could be further identified by blue staining to the mouth area due to the enthusiasm of his sucking. If only that level of effort could be channeled into some sort of enthusiasm for his job.

Thankfully Olivia at least tried to look cheerful whilst being subjected to working with this retail professional.

  • Subway Malpas Road Newport

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