Not acceptable standard

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cwatkins49's review of Brewers Fayre


“Not acceptable standard”

Written on: 31/01/2012 by cwatkins49 (1 review written)

It was just my husband and I dining. Manager told us about the specials - one of which was Salmon. As I am on a fatfree diet at the moment that sounded ideal. Plus the fact that I also have gluten free meals.
My husband was fine with his choice - gammon, eggs and chips.
When I ordered I asked what came with the salmon. The girl, did not know so asked the Manager who said, boiled or new potatoes and vegetables. I said that was fine. She asked if I wanted a sauce and I said no.
We waited around 15 mins (which was what had been said previously). Husbands was fine. Mine was salmon with jacket potato (with butter on side) and peas. I asked the waiter if that was what was described as veg. He said it was as on the menu. I said it wasn't on the menu - it was a special. He said I should have told them I didn't like peas. I said that I had asked for no peas for my husband, but had been told it would come with boiled or new potatoes and vegetables and I didn't think that just peas constituted vegetables. He asked me what I wanted then - I said a mixture of vegetables. He asked me again - I said I didn't know what they had - he asked me if I liked carrots and brussels. I said yes.
When he brought it back it had carrots and brussels (just mixed up on the plate).
He did ask if we wanted another coffee. (however this was no compensation as you have free top ups anyway.
When eating I found the only thing hot was the salmon. The jacket potato was not cooked through and was only luke warm. The carrots were hard. Both veg were cold.
When the girl came round to ask if everything was OK, my husband said fine. I wasn't given the opportunity to say anything because she was away before she had hardly heard the answer.
So I was not impressed. Have tried to get onto the website today to do a feedback sheet, but not available.

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