No customer service & dishonest

Ordered from this company because was cheaper than other outlets and website delivery t&cs said they would be able dispatch the next day and delivery would be within a week. At no point during the online ordering process did they suggest that the order was subject to a different time scale. After three days (Thursday) I had not received a dispatch notification I called and was told the item was on it's way and would be with me that day. When it did not arrive I called the next day and was told that the order was subject to special order would come into to them on Monday and be dispatched to arrive Tuesday or Wednesday. As this was holding up my build I cancelled the order. On the phone they said because it was a special order I couldn't cancel, I politely explained that I can cancel my order as they had just said it hadn't been dispatched so there would be no cost to them. I was told to email them with my complaint and so I did on the same day. 5 days later I had received no reply from my email, there had been no attempt to deliver the flooring so they had accepted the cancellation, and no money returned to my account. I emailed again not expecting much. After two more days I opened processes with PayPal to recover my money and they ruled in my favor.
Throughout the entire episode the only communication I received from floors direct was the auto order confirmation email. I have every belief that they had no intention of refunding me without third party arbitration.
Do not use this company!