Carpet Right Reviews - www.carpetright.co.uk

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1.8 / 5
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Latest Reviews

★☆☆☆☆

“Dreadful experience”

Written on: 20/11/2017 by KindDog (1 review written)

My husband and I spent over 2 1/2 years renovating a house to rent out as our pension plan. My husband is a builder and we did all the work ourselves to the highest possible standard. He laid beautiful luxury vinyl click and lock flooring to the whole of the downstairs, removing all the skirting boards first in order to re-lay them on top of the flooring. The final job was to have carpets for the stairs and upstairs. I chose Carpetright as they had a good range of carpets, seemed very friendly… Read Full Review

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★★★☆☆

“We ordered and paid for a new stairs and landing...”

Written on: 12/11/2017 by zkKennedy284 (1 review written)

We ordered and paid for a new stairs and landing carpet on Sunday 29/10 17, we were told it would be 5/6 days before it was ready for fitting, it is now Friday the 10/11/17 and no sign of our carpet, when my wife rang yesterday she was told it would be fitted on Tuesday 14/11/17, never waited so long for a stair carpet… Read Full Review

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★☆☆☆☆

“My mother ordered Lino for a bathroom and carpet for a...”

Written on: 30/10/2017 by AllisonHayden (1 review written)

My mother ordered Lino for a bathroom and carpet for a bedroom in store. We had a fitter of our own so the fitter picked up the carpet and Lino on the day of the fitting. He came to my mum property and started on the bedroom. My mum had to pop out so my uncle stayed with the fitter. The carpet was fitted and tHe Lino too. My uncle over saw the fitting and the fitter left. When my mum returned it soon became apparent that the fitter had laid the wrong colour Lino. He fitted white and we… Read Full Review

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★☆☆☆☆

“Is it company policy for carpetwright to leave...”

Written on: 23/10/2017 by vcLacroix182 (1 review written)

Is it company policy for carpetwright to leave customers SIX WEEKS without a carpet, they have paid for. The first carpet arrived nothing like the one ordered, two weeks later another one was delivered wrong AGAIN,since then I have phoned local branch at REDDITCH where the carpet was bought, upteen times, customer service twice, head office, and STRATFORD branch, all promising to call back, perhaps staff are not allowed to use the phones. The next step is legal perhaps some one will take note… Read Full Review

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★☆☆☆☆

“POOR FITTERS”

Written on: 17/10/2017 by Fletcher223 (1 review written)

We live an a small cottage and wanted all upstairs carpeted. When carpet right came to measure we specifically asked about the small space and how it would work. We were told that it was no problem, leave everything in place and the fitter will work around it. Wrong! He told us that the rooms should have been completely empty and when we explained what we had been told he virtually called us a liar. Later, on speaking to staff at Kendal carpet right (one of several calls that day) he again told… Read Full Review

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★★★★★

“ HOME SURVEYOR”

Written on: 14/10/2017 by JeffreyBoone43 (1 review written)

I would like to thank the person I dealt with for the very polite and proffesional service, he explained everything very well… Read Full Review

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★☆☆☆☆

“Went to Carpetright today to take them up on there...”

Written on: 11/10/2017 by 83Breen (1 review written)

Went to Carpetright today to take them up on there promise that they brag about it being a big sign on front of there stores reads, OUR PROMISE TO YOU WILL BEAT ANY QUOTES, Found the exact carpet in there store as we found in ScS store and the salesman in there tried his best o give best price and he got it down from £880 to £800,went to carpetright asked price on exact carpet they said best deal £1006.31p, told them I have a quote from ScS FOR £800 and his reply was best we can do is this… Read Full Review

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★☆☆☆☆

“Do not buy from them”

Written on: 07/10/2017 by 335Benson (1 review written)

Hi, I went to the St Helens branch as I needed carpet all the way through my home. I was shown the Sheridan carpet in direct sunshine, and was told this is how it will look in your living room,It looked silver the colour I wanted, So I ordered that carpet. I rang 2 weeks later to see if the carpet had come in, they said the had been trying to ring me, but I had received no calls. Finally carpet fitter came, did 2 bedrooms, I asked if the carpet was dirty,I was told no, its a shaded carpet, I… Read Full Review

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★★★★★

“Excellent all round”

Written on: 05/10/2017 by castlequeen5 (1 review written)

An excellent all round service ,great quality carpets and Rich the fitter was great,he was fast and efficient,cleaned up after and left everthing looking lovely.I would definitely recommend Carpetright to all of my family and friends.The choice of carpets,vinyls and laminates is amazing and the prices are also amazing… Read Full Review

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★★★☆☆

“fitters”

Written on: 30/09/2017 by Dalton478 (1 review written)

Carpet right staff very helpful. Fitters cutting underlay outside in path after rain,asked whether measured by Carpet right paid to have old carpet lifted and taken away.after finishing job said they could not take away old carpet as other jobs to go to and old carpet soiled{reason buying replacement}.rang Carpet right gave refund for disposal had to take to waste site myself.sureley fitters know what jobs are booked in.Not at all happy with contract fitters… Read Full Review

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★☆☆☆☆

“Extra delivery charges not displayed”

Written on: 16/09/2017 by Elislara (1 review written)

Been a customer of carpet right for many years. Had recently been in store looking for bedroom carpet, after some browsing chose a colour and spoke to sales assistant. Always prepared to pay for usual services underlay fitting door bars etc. Was told the carpet chosen had a £30.00 delivery charge from belgium to our local store. There was no notice of this on carpet chosen or anywhere in store. This in my opinion doesn't reflect the true price of carpet displayed. I sent a complaint on online… Read Full Review

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★☆☆☆☆

“After sales and fitting abysmal”

Written on: 12/09/2017 by Wiley1960 (1 review written)

Very good on the sales side of things. Took our order then it was downhill all the way. Had to chase them to get a suitable fitting date, that took us three days to get sorted and only after many phone calls and a threat to cancel.they even have the cheek to charge us 50 pounds for scheduling their own fitters. I cannot imagine a more stressful transaction than the one we have just completed with CARPETRIGHT of HULL… Read Full Review

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★☆☆☆☆

“be aware. they breach the customer rights.”

Written on: 11/09/2017 by O'Donnellcc1965 (1 review written)

I bought the mattress. 5 years warranty!!!! and after 3 months turned out it is faulty with big whole on the middle. They sent 3 inspectors, two of them were from the store just members of staff and one from FIRA, which they called "independent inspection"(ha ha ha). Go online and check this link to see how independent FIRA is!!!!: The FIRA inspector stated in his report, that "isn't visible fault of manufacturer" and on next page show the picture of big whole on the middle of my mattress. He… Read Full Review

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★☆☆☆☆

“Loughborough carpet right dreadful customer service”

Written on: 29/08/2017 by Silvavu410 (1 review written)

Went to the Loughborough store to buy carpets and I must admit it was the most awful retail experience I have had...the manager could not leave his desk yet he was stood outside smoking an artificial cigarette for 15 mind when we first arrived...he and his underling were simply not interested in making a sale...we left and shopped elsewhere...disappointing… Read Full Review

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★☆☆☆☆

“fitted carpets and service and fitting”

Written on: 26/07/2017 by TaylorThornton157 (1 review written)

initial service was good until I purchased the carpets for fitting and carpet right contractors to fit. The fitters cut short the carpet in many places, left it so gags on staircase on sides, did not fit all the brass coloured extras, taking one away and leaving exposed and trip hazard carpet. The bath panel was misplaced, cuts in the skirting boards and bath board wall covering. splits were pusher used. Black finger marks on the walls The whole point was to cover and protect my tiled hallway… Read Full Review

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★★★★★

“review of carpet right”

Written on: 18/07/2017 by axDodd262 (1 review written)

excellent service from the shop and also the fitter. Manager of the store measured the 2 bedrooms for me. They were fitted the next day. Excellent job and good value for money. The fitter took his shoes off when fitting the carpet. Well done to Carpet Right… Read Full Review

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★☆☆☆☆

“Shocking customer service!”

Written on: 13/07/2017 by Whalen36 (1 review written)

Tried to book a slot for the measuring service, nothing available in ANY surrounding store to suit for a month and wouldn't let me book a slot outwith that! On calling my local store I received an automated message saying nobody can take my call and cut me off. After trying customer services they were no help to me whatsoever... then surprise surprise I receive a call from my local store an hour later to book an appointment?????? Went elsewhere, got much better service & certainly won't be… Read Full Review

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★☆☆☆☆

“What a shower!!!”

Written on: 28/06/2017 by 465Hoffman (1 review written)

Around Easter we decided to purchase and have fitted carpets for the stairs and landing and a spare bedroom. A estimator came out and advised costs after a measure up against carpets we had already chosen on our visit to the store. We were advised that carpets would arrive around 2 to 3 weeks from order so I paid the full amount over the phone minus the fitting fee. 5 weeks on we had not received any call about the carpet arriving at the store to then arrange its fitting. My wife then rang the… Read Full Review

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★☆☆☆☆

“pay the extra and go elsewhere”

Written on: 21/06/2017 by chrislucchesi (1 review written)

so I decided to buy a new carpet and wooden floor for my new house and carpetright had a great deal on and seeing as they are national company I thought well cant go wrong , how wrong I was. ordered carpet in feb didn't get fitted till late march and wasn't even contacted we had to call them, however things get lost or forgotten so let this one go , the wooden floor fitter turned up and wow this guy was good a total asset to whoever he works for. then alas the carpet saga starts. The carpets… Read Full Review

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★★☆☆☆

“Poor”

Written on: 05/06/2017 by 447Ramsey (1 review written)

Was a returning customer but poor service this time in store and fitters who turn up when they like,also object to paying £30 deliverey and fitting on top. Won't be using them again… Read Full Review

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